XP x64: Blue Screen Copying Files to Mapped Network Drive

K

kristianmartin

Member
Hello,

I am experiencing a blue screen error which happens when I try to drag-and-drop copy a file to a mapped network drive. The VM in question is running Windows XP Professional x64 Edition updated to SP2 through PD 4.0.3848 with all other OS updates. The computer is on a small network with an Xserve. I should point out that we have users running Windows XP Professional 32-bit and this does not occur, as well as users running Windows Vista 32-bit and 64-bit. I can browse the folders and copy from them just fine, but writing/copying results in a BSOD. I have some pictures of the blue screens, which have now shown two different causes for the crash:

1. RDR_FILE_SYSTEM
2. DRIVER_IRQL_NOT_LESS_OR_EQUAL

I have tried copying to different folders and even different mapped network drives with the same result. During the course of writing this post, sometimes the OS does not produce a blue screen but the VM just shuts off completely and returns to the pre-startup state.
 

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distronic said:
I can browse the folders and copy from them just fine, but writing/copying results in a BSOD. I have some pictures of the blue screens, which have now shown two different causes for the crash:

1. RDR_FILE_SYSTEM
2. DRIVER_IRQL_NOT_LESS_OR_EQUAL
Click to expand...

Could you please send a problem report using menu of Parallels Desktop "Help" -> "Report a Problem" from this VM and post here its id? Just as it is now, it is not needed to reproduce the BSOD.
 
Hello,

Any progress for this issue? The workaround I am using does not allow me (or perhaps I have not discovered a way) to specify which drive letter a shared folder that parallels sets will be in Windows. Could anyone help with that? Thank you.
 
This problem is still coming up

1. every time users try to copy/paste on the server through the Autodesk Revit Architecture 'open' dialog or
2. save to pdf on the server

Apparently writing anything to the server makes this happen.

I should add the server is an OS X Leopard Xserve.
 
Last edited:
I have just tried this is Parallels 5.0.9376 and the system just froze - no BSOD or any other warning.

Tried this again but this time created a snapshot before i did a copy/paste. This time parallels seemed to just abruptly close the guest OS window and it went black. Then, the Mac crashed with the "You need to restart your computer" message.
 
Last edited:
Crash Information

Here is the crash information regarding the previous post. This is information that would be sent to Apple.

Interval Since Last Panic Report: 3958 sec
Panics Since Last Report: 1
Anonymous UUID: 0A22DF3A-48B7-4542-82F1-FAE629945C06

Tue Oct 12 14:21:21 2010
panic(cpu 1 caller 0x001AB0FE): Kernel trap at 0x9e7449ac, type 14=page fault, registers:
CR0: 0x80010033, CR2: 0xf000007a, CR3: 0x012cd000, CR4: 0x00000660
EAX: 0x00000000, EBX: 0xf000007a, ECX: 0x0a9c52e8, EDX: 0x0a0fd4c0
CR2: 0xf000007a, EBP: 0x7f02a81c, ESI: 0x00000000, EDI: 0x9e842316
EFL: 0x00010246, EIP: 0x9e7449ac, CS: 0x00000008, DS: 0x00000010
Error code: 0x00000000

Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x7f02a628 : 0x12b4c6 (0x45f91c 0x7f02a65c 0x13355c 0x0)
0x7f02a678 : 0x1ab0fe (0x469a98 0x9e7449ac 0xe 0x469248)
0x7f02a758 : 0x1a1713 (0x7f02a770 0x1 0x7f02a81c 0x9e7449ac)
0x7f02a768 : 0x9e7449ac (0xe 0x2460048 0x10 0xff60010)
0x7f02a81c : 0x9e749c64 (0xf000007a 0x9e2d9330 0x4 0x9e84232a)
0x7f02a83c : 0x9e73fda2 (0xaf6d004 0x7f02a88c 0x1 0x698b51d8)
0x7f02a92c : 0x9e73fca3 (0xaf6d004 0x9e8432e8 0x0 0x12cd000)
No mapping exists for frame pointer
Backtrace terminated-invalid frame pointer 0xffd80010
Kernel loadable modules in backtrace (with dependencies):
com.parallels.kext.prl_hypervisor(5.0 9376.599993)@0x9e73b000->0x9e7b1fff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x631000
dependency: com.apple.iokit.IOACPIFamily(1.2.0)@0x5d5000

BSD process name corresponding to current thread: prl_vm_app

Mac OS version:
9L31a

Kernel version:
Darwin Kernel Version 9.8.0: Wed Jul 15 16:55:01 PDT 2009; root:xnu-1228.15.4~1/RELEASE_I386
System model name: MacPro1,1 (Mac-F4208DC8)

System uptime in nanoseconds: 1113582408084
unloaded kexts:
com.apple.driver.AppleHDAPlatformDriver 1.7.1a2 - last unloaded 95474215908
loaded kexts:
com.Symantec.kext.SymAPComm 10.1.0 - last loaded 33709447896
com.symantec.kext.SymEvent2 10.1.0
com.parallels.kext.prl_vnic 5.0 9376.599993
com.parallels.kext.prl_netbridge 5.0 9376.599993
com.parallels.kext.prl_usb_connect 5.0 9376.599993
com.parallels.kext.prl_hid_hook 5.0 9376.599993
com.parallels.kext.prl_hypervisor 5.0 9376.599993
com.apple.filesystems.ntfs 2.1
com.apple.driver.AppleHWSensor 1.9d0
com.apple.filesystems.autofs 2.0.2
com.apple.driver.AppleHDAPlatformDriver 1.7.1a2
com.apple.driver.AppleUpstreamUserClient 2.7.5
com.apple.driver.AppleHDAHardwareConfigDriver 1.7.1a2
com.apple.driver.AppleHDA 1.7.1a2
com.apple.GeForce 5.4.8
com.apple.Dont_Steal_Mac_OS_X 6.0.3
com.apple.nvidia.nv40hal 5.4.8
com.apple.driver.AppleHDAController 1.7.1a2
com.apple.driver.AppleUSBDisplays 2.0.2
com.apple.iokit.IOFireWireIP 1.7.7
com.apple.driver.AudioIPCDriver 1.0.6
com.apple.driver.AppleMCEDriver 1.1.7
com.apple.driver.ACPI_SMC_PlatformPlugin 3.4.0a17
com.apple.driver.AppleLPC 1.3.1
com.apple.driver.AppleTyMCEDriver 1.0.0d28
com.apple.driver.AppleUSBHIDMouse 1.2.4b3
com.apple.driver.AppleUSBMergeNub 3.5.2
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.1.1
com.apple.iokit.SCSITaskUserClient 2.1.1
com.apple.driver.XsanFilter 2.7.91
com.apple.iokit.IOATAPIProtocolTransport 1.5.3
com.apple.iokit.IOAHCIBlockStorage 1.2.2
com.apple.driver.AppleFileSystemDriver 1.1.0
com.apple.driver.AppleFWOHCI 3.9.7
com.apple.driver.AppleAHCIPort 1.7.0
com.apple.driver.AppleIntelPIIXATA 2.0.1
com.apple.driver.AppleUSBHub 3.4.9
com.apple.iokit.IOUSBUserClient 3.5.2
com.apple.driver.AppleIntel8254XEthernet 2.1.2b1
com.apple.driver.AppleUSBEHCI 3.4.6
com.apple.driver.AppleUSBUHCI 3.5.2
com.apple.driver.AppleEFINVRAM 1.2.0
com.apple.driver.AppleACPIButtons 1.2.5
com.apple.driver.AppleRTC 1.2.3
com.apple.driver.AppleHPET 1.4
com.apple.driver.AppleACPIPCI 1.2.5
com.apple.driver.AppleSMBIOS 1.4
com.apple.driver.AppleACPIEC 1.2.5
com.apple.driver.AppleAPIC 1.4
com.apple.security.seatbelt 107.12
com.apple.nke.applicationfirewall 1.8.77
com.apple.security.TMSafetyNet 3
com.apple.driver.AppleIntelCPUPowerManagement 76.2.0
com.apple.driver.DiskImages 199
com.apple.BootCache 30.4
com.apple.driver.DspFuncLib 1.7.1a2
com.apple.NVDAResman 5.4.8
com.apple.iokit.IONDRVSupport 1.7.3
com.apple.iokit.IOGraphicsFamily 1.7.3
com.apple.iokit.IOHDAFamily 1.7.1a2
com.apple.iokit.IOAudioFamily 1.6.9fc5
com.apple.kext.OSvKernDSPLib 1.1
com.apple.driver.IOPlatformPluginFamily 3.4.0a17
com.apple.driver.AppleSMC 2.3.1d1
com.apple.driver.AppleHIDMouse 1.2.4b3
com.apple.iokit.IOUSBHIDDriver 3.4.6
com.apple.driver.AppleUSBComposite 3.2.0
com.apple.iokit.IOSCSIBlockCommandsDevice 2.1.1
com.apple.iokit.IOBDStorageFamily 1.5
com.apple.iokit.IODVDStorageFamily 1.5
com.apple.iokit.IOCDStorageFamily 1.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.1.1
com.apple.iokit.IOFireWireFamily 3.4.9
com.apple.iokit.IOAHCIFamily 1.5.0
com.apple.iokit.IOATAFamily 2.0.1
com.apple.iokit.IONetworkingFamily 1.6.1
com.apple.iokit.IOUSBFamily 3.5.2
com.apple.driver.AppleEFIRuntime 1.2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.iokit.IOStorageFamily 1.5.6
com.apple.iokit.IOHIDFamily 1.5.5
com.apple.driver.AppleACPIPlatform 1.2.5
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.2.0
Click to expand...
 
Well, I was able to copy and paste multiple files when just connecting to our server via RUN, e.g. "\\servernamehere". Then I tried using the "map network drive" feature and I ended up freezing Parallels, and then crashing the computer when trying to Force Quit Parallels.
 
I downloaded and installed Parallels 6.0.11822 and I was able to freeze Parallels. However, the Mac OS did not crash, so I guess that is a step forward.
 
If you have an Autodesk subscription you might try filing a support request with them (though I had to call my reseller to really get Autodesk to take it seriously because it's a cross-platform problem). I had a network mapping problem with Revit as well and they helped me with a work around to get it working. It wasn't the same as yours so I won't go into it but that would be my advice. I never got any help from Parallels. Autodesk will likely help you even if they don't "officially" support your set up, just saying, or maybe they do. Good luck!
 
Hi Kristin,

Thanks for the reply. I do have an Autodesk subscription for support but never tried to ask them for help regarding this, precisely because, as you have said, it is a platform problem and not a product problem. Anyway, what was your problem and advised workaround? Although we aren't staying on XP x64 much longer, I'd still like to know.

Merry Christmas!

- Kristian
 
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