You have reached the maximum number of activations available "Parallels Desktop 11"

Discussion in 'General Questions' started by MarkL9, Jan 30, 2017.

  1. MarkL9

    MarkL9 Bit Poster

    Messages:
    3
    Hi,

    I've attempted to move my parallels subscription however, I now receive the following message "You have reached the maximum number of activations available for you activation key". Is it possible to have the activation attempts reset?

    Thanks - Mark
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    2,262
    Hi @MarkL9 , we've checked your account and cannot find the Parallels Desktop key.
    Could you please provide us with your license key? Please send it via the private message.
    Then we will check it and change some settings.
     
  3. MarkL9

    MarkL9 Bit Poster

    Messages:
    3
    Sorry what is the best way to send a private message?
     
  4. Swati@Parallels

    Swati@Parallels Kilo Poster

    Messages:
    361
    We have reset your Parallels Desktop 11 activation key from our end. Please activate it once again and keep us posted on your progress.
     
  5. MarkL9

    MarkL9 Bit Poster

    Messages:
    3
    Fantastic, that has worked.
     
  6. Swati@Parallels

    Swati@Parallels Kilo Poster

    Messages:
    361
    Sounds great. Reach us out if you have any questions in future.
     
  7. JasonB16

    JasonB16

    Messages:
    1
    I too am having this problem. Can you reset my activation count? I'm simply trying to switch computers.
     
  8. Shathish@Parallels

    Shathish@Parallels Parallels Support

    Messages:
    252
    Hello @JasonB16 We have made the necessary change, please try to activate now. Thanks, Shathish
     

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