Your product license has reached the activation limit

Discussion in 'Installation and Configuration' started by HansolL, Oct 3, 2017.

  1. HansolL

    HansolL Bit Poster

    Messages:
    2
    Hello,
    I changed my Macbook and I want to use Parallels on new macbook.
    But I get this message "Your Product license has reached the activation limit"
    I want to deactivate my parallels 11 license. please help.
     
  2. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,361
    Hi @HansolL , we have made the necessary changes, please try to activate now and check.
     
    HansolL likes this.
  3. HansolL

    HansolL Bit Poster

    Messages:
    2
    Thank you for your help :) Problem solved !!
     
  4. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,007
    We are happy to hear that the issue is resolved. Feel free to reach us anytime for support.
     
  5. jgg

    jgg Bit Poster

    Messages:
    2
    I'm having the same problem. My MacBook pro failed due to a hardware problem. I was not able to deactivate the license on that computer before it failed. I transferred the disk to another MacBook pro and now I also get the message "Your Product license has reached the activation limit." How can I fix this?
     
  6. Meenakshi@Parallels

    Meenakshi@Parallels Kilo Poster

    Messages:
    450
    Hello jgg, we have made the necessary changes, please try to activate now and check. Thanks!
     
  7. jgg

    jgg Bit Poster

    Messages:
    2
    Thank you, thank you, thank you! I'd spent most of the day trying to fix this problem with reinstalls, and via the prlsrvctl command with no success. Everything seems to be working now. :)
     
  8. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,007
    We are happy to hear that. If you have any questions, reach us anytime for support.
     
  9. GregB5

    GregB5 Bit Poster

    Messages:
    2
    Ditto for me. I changed computers and would like to deactivate any old activations so I can use it on my new Mac. Can you reset my account so I can use it on my new computer?
     
  10. Meenakshi@Parallels

    Meenakshi@Parallels Kilo Poster

    Messages:
    450
    Hello GregB5, please check your private message and provide us with the necessary details. Thanks!
     
  11. GregB5

    GregB5 Bit Poster

    Messages:
    2
    That worked. Does the business version entitle you to 2 machines? Here's why I ask that question:

    1) installed Parallels with a new license on a Mac in April 2017.
    2) handed in my Mac in Nov 2017 to be wiped, and got a new one. Re-installed all SW by hand. I was able to use the same Parallels license number for this one.
    3) Dec 2017 I swapped my Mac for one with a bigger SSD. I copied it using migration Assistant. When I ran Parallels it asked for the license, but this time said all of them were used up.
    4) Per your suggestion, I just now removed the license from the Mac in step 2. Now I was able to use it for the latest Mac from step 3.

    But I never removed the license from the original Mac in step 1. How do I get that one back, if in fact I am entitled to 2? Of course I have no current need of more than 1 anyway...

    Thanks for the quick help!
     
  12. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,007
    Hi GregB5,
    Let us know if you are using the Business key registered under "its****@ring.com" email. If it is then the license has 5 hosts limit.
     
  13. JorgeI1

    JorgeI1 Bit Poster

    Messages:
    1
    Hello, im moving my parallels 11 licence to a new mac, i already signed off the old one bue the new one keeps saying i have reached the max umber of activations, please help me!

    UPDATE: Meena helped me on facebook meseenger an it worked, Thanks!!
     
    Last edited: Dec 14, 2017
  14. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,129
    You are welcome. Nice to know that it is sorted out. Please get back to us for any further queries.
     
  15. SimeonK

    SimeonK Bit Poster

    Messages:
    1
    I am trying to install Parallels on my Mac (business edition) and I get this message "Your Product license has reached the activation limit" Please help
     
  16. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,007
    We have deactivated the computer. You can use the key now. If you have any similar issues, you can log in to your Business account and deactivate the activation.
     
  17. SteveW10

    SteveW10 Bit Poster

    Messages:
    4
    Hello! Can you please deactivate all the computers on my account? I've done some computer shuffling and need to reinstall.

    Thank you!
     
  18. AJ@Parallels

    AJ@Parallels Staff Member

    Messages:
    753
    Hello SteveW10, We have made the necessary changes for the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
     
  19. SteveW10

    SteveW10 Bit Poster

    Messages:
    4
    Success! Thank you so much for the quick turn around!
     
  20. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,129
    You're welcome. Please get back to us for any further queries.
     

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