Hi, I am trying to activate my license key on my windows parallel 10 on my mac. I had my sourcing team and my SHI IT teams contact the Parallels team and they provided me with the support URL and phone number (of which you can't talk to anyone). They had explained that my license key that was purchased on May 4th 2020 (had forgotten to update the license key and the older license expired). Here is the order numbers. Parallels Order Confirmation :TECD PO# 3508348096 Reseller PO# P19328559 Order# SO00102983 Purchase Summary License Key: XXXXXX-XXXXXX-XXXXXX-XXXXXX-3P45G4 Total Number of Licenses: 1 Renewal Date: 5/9/2021 Order PO: VCRP028015 I still can't find out how to correct this on my own and the customer support experience is TERRIBLE! Please correct immediately.