Agent not working on OSX 10.8.4

D

DerekT

Bit poster
Parallels Access agent hangs at "Turning On..." and never connects. Anyone else experiencing this?

Macbook Pro 2.4 i7
16GB ram
10.8.4
 
Yes, same issue. I would hope that Parallels would stop the clock (calendar?) on trial period until problem is resolved.

Also, 'preferences' seems to not work. just displays Access "turning on..." screen.

iMac late 2012
16 GB RAM
10.8.4
 
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I'm having the same problem on my mac mini at home. No problem on my MBP at work. Both are running 10.8.4

The timer has not started ticking on my mini that isn't connecting yet so that's good.
 
Mark---
If you are using WiFi between your Mac Mini and your router, try an Ethernet cable instead. It worked for me. I'm not sure why the WiFi connection doesn't want to work with Agent in this case, but I'm sure that somebody will come up with he answer. I'd like to get back to just a WiFi connection between my iMac and my Airport Extreme router.

russ3022
 
russ3022 said:
Mark---
If you are using WiFi between your Mac ...

russ3022
Click to expand...

I had the same problem, but I was using a USB Ethernet adapter on my MacBook Air. I turned on WiFi and unplugged the Ethernet cable and it started working. So, who knows...
 
I also cannot solve this problem. Have you already done it? If done, could you give me some tips on how to solve the problem " Turning on"
 
Hi all,

Please follow the steps below to update your Parallels Access to the latest build:

1) Click on Parallels Access icon on Mac.

2) Click on "Check for Updates" the latest update will download and install successfully and let us know how it works !
 
Hi Mervin
I still have the same problem although that this issue bas been addressed a year ago. everything is fine with me on my older MBP but the new one which is up to date has the same problem of hanging on turning on mode
can you help us please?
rgds
nassr
 
I'm having the same problem...

NassrA said:
Hi Mervin
I still have the same problem although that this issue bas been addressed a year ago. everything is fine with me on my older MBP but the new one which is up to date has the same problem of hanging on turning on mode
can you help us please?
rgds
nassr
Click to expand...

New MBP and iMac stopped working. Hangs on "turning on." I logged out, reinstalled … and now I get a "cannot connect with the server" error message. Contacted support. Advice is useless.
 
A week ago, Access Desktop was stuck on "Turning On" on both my Macbook Pro and iMac. Both Macs are running on the same office network. (I installed PA on a Mac at my home and it worked perfectly.) Parallels tech support was, as it has always been … completely useless.

The problem is that Parallels Access 2.0.1 (26400) cannot run on two computers on the same network.

This morning, I used the Access uninstall script to remove PA from both computers. Reinstalled PA on my Macbook Pro and it works fine. What a waste of time figuring this out.
 
Hi All,

Please follow the steps given below and check if you are able to resolve the issue!

1. Uninstall Parallels Access from your iPad and from your computer ( http://kb.parallels.com/117142 )

2. Download Parallels Access agent on your iPad from the App store.

3. Download Parallels Access agent on your computer from : access.parallels.com

4. Please sign in to your Parallels Access using the same registered email address, both on your iPad and on your computer.

5. Ensure that Accessibility is enabled for Parallels Access application on your Mac under :

System Preferences ► Security & Privacy ► Privacy ► Accessibility
 
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