Parallels upgrade crashes VM, subsequent fix is an upgrade post repair?

Hi,
Let me try and qualify the topic clearly to avoid misinterpretation:

1. Running a windows vista 32bit vm (was) on Mavericks 10.9.5
2. Parallels update asks to 'update' so naturally I do this. (confident as no issues have ever occurred in the past)
3. Upgrade goes fine.
4. VM reboots and spits out an error, the VM crashes and immediately reboots. I did not have time to catch the error code, however:
5. upon reboot, the VM simply tells me that I need to install the CD and run repair tools. A system driver is missing. (pc.sys or pcsys.sys cannot exactly remember)
6 VM is reconfigured to boot from the vista CD and the repair is successfully completed.
7. VM reboots and all is normal - except:
a. the mouse cursor is not moving across the screen, either with an external mouse or the trackpad
b. Parallel tools fails to install - It doesn't matter if I run it directly from the .iso or use the parallels menu to install it, it simply reaches about 66% (curiously just after the USB ethernet driver is 'successfully' installed) and goes kaput.


The 'troubleshooting solutions' link doesn't work either - even when manually entered into safari.

Anyone got a solution?

 

Hi, Joe_Bertram!
Seems, some system information were broken after Windows crash.
Could you, please, send Report a problem (Menu - Help - Report a problem) and tell me its number. After this you could try use KB article http://kb.parallels.com/en/117150 . Or ask for detailed instructions based on your problem report.

 

Hi vitalb,
Sorry - but I cannot get you this information anymore - I did not have enough disk space to create a second instance of the same VM, so I had to delete the problematic VM and create a new one from scratch - it was quicker to do this than to wait for a resolution, as I needed to use some applications urgently.
Thanks for the response, but I'd already been stuffing around with the issue for 5 hours before raising the question, my timeframe simply didn't allow further diagnosis.

 

Hi Joe,
Please follow the steps as suggested at http://kb.parallels.com/8969 to troubleshoot Parallels Tools installation and let us know how does it work.

 

Ram, I'd already followed 8969 and the other KB which explores repairing windows, before posting the first time on here. I thought the link in the 'install parallel tools' was different to the KB's because it mentioned rollback - which incidentally, was what I was thinking might work.

Like I said before anyway, it doesn't matter. I deleted the VM and built a new one from scratch as I did not have any further time to troubleshoot the issue.