Parallels Tools Aren't Working?

Discussion in 'Installation and Configuration of Parallels Desktop' started by Mastah-C, Nov 3, 2015.

  1. Mastah-C

    Mastah-C Bit poster

    Messages:
    5
    Whenever I press CMD, it acts as the windows button on a PC keyboard. I think it has to do with Parallels Tools...I've reinstalled it twice, but no dice. Please advise.

    I'm running the newest version of Parallels with Yosemite. MBP 2012. i7.
     
    Mastah-C, Nov 3, 2015
    #1
  2. Dhruba@Parallels

    Dhruba@Parallels

    Messages:
    746
    Hi Mastah,
    Please try installing Parallels Tools manually, follow the steps suggested here.
     
    Dhruba@Parallels, Nov 3, 2015
    #2
  3. Mastah-C

    Mastah-C Bit poster

    Messages:
    5
    I tried Scenario 2: More complicated and it updated, but still doesn't work. Any ideas?
     
    Mastah-C, Nov 3, 2015
    #3
  4. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Hi, click on Windows Start button;
    in the search field ("Run" for Windows XP) choose Programs and Files;
    type %temp% and hit Enter/Return;
    Go to PrlToolsPackages folder -> double click on setup.
     
    PaulChristopher@Parallels, Nov 4, 2015
    #4
  5. Mastah-C

    Mastah-C Bit poster

    Messages:
    5
    I tried this...nothing.

    I reinstalled it and then uninstalled it then installed it again...neither worked.
     
    Mastah-C, Nov 4, 2015
    #5
  6. Dhruba@Parallels

    Dhruba@Parallels

    Messages:
    746
    @Mastah-C requesting you create a support ticket here, so that we can assist you!
     
    Dhruba@Parallels, Nov 4, 2015
    #6

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