Cannot associate license key with Parallels business account

K

KatieB2

Bit poster
I have set up a Parallels business account and have been following the instructions, but when I enter the license key I have recently purchased I get the following error:

"The key you entered is not a valid key. Please make sure you have a valid key and try again or contact Parallels Support Team for assistance."

It is definitely a valid license key - I have copied and pasted it straight from the confirmation of the subscription I have purchased.
 
I have exactly the same issue, and I have to say that the support information given is terrible.

Can someone from Parallels please look into this and report back. You have taken my money, now I want the product
 
I rang Parallels support over Skype and someone attempted to validate the license over a remote session. They took my details and called me back a couple of hours later to say they had verified the license key their end and I should be able to use it now. It then worked.
 
KatieB2 said:
I rang Parallels support over Skype and someone attempted to validate the license over a remote session. They took my details and called me back a couple of hours later to say they had verified the license key their end and I should be able to use it now. It then worked.
Click to expand...
Katie, glad that the issue you reported was taken care. Feel free to reach out, we are here to help.
 
WayneS1 said:
I have exactly the same issue, and I have to say that the support information given is terrible.

Can someone from Parallels please look into this and report back. You have taken my money, now I want the product
Click to expand...
Hi Wayne, we apologize for the inconvenience caused. Please check your private message.
 
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