Parallels 11 - Unable to confirm the product license

L

LouisB2

Bit poster
I'm trying to transfer one of my Parallels licenses from an old iMac to a newer MacBook Pro, but after deactivating and uninstalling it on the old iMac, I'm getting a message Unable to confirm the product license. You have reached the maximum number of activations available for your activation key, eventhough I've only activated that specific key once and was told I could transfer it when I needed to.
 
LouisB2 said:
I'm trying to transfer one of my Parallels licenses from an old iMac to a newer MacBook Pro, but after deactivating and uninstalling it on the old iMac, I'm getting a message Unable to confirm the product license. You have reached the maximum number of activations available for your activation key, eventhough I've only activated that specific key once and was told I could transfer it when I needed to.
Click to expand...
We have made necessary changes, try to activate again.
 
Sorry to reuse this thread, but we have also just upgraded our MacBook wiped and sold our old one and our new one after time capsule restore is saying it has reached the maximum number of uses. Please can you help us.

thanks
Mike
 
MikeP7 said:
Sorry to reuse this thread, but we have also just upgraded our MacBook wiped and sold our old one and our new one after time capsule restore is saying it has reached the maximum number of uses. Please can you help us.

thanks
Mike
Click to expand...
We have made necessary changes, try to activate it should work.
 
Hi Raj thanks for your reply but unfortunately it still doesnt work, please can you recheck or send me a PM and i'll send you my key that is failing
 
LouisB2 said:
I'm trying to transfer one of my Parallels licenses from an old iMac to a newer MacBook Pro, but after deactivating and uninstalling it on the old iMac, I'm getting a message Unable to confirm the product license. You have reached the maximum number of activations available for your activation key, eventhough I've only activated that specific key once and was told I could transfer it when I needed to.
Click to expand...

Also have the same problem. As a developer I upgrade/change machines frequently.
 
MikeP7 said:
Hi Raj thanks for your reply but unfortunately it still doesnt work, please can you recheck or send me a PM and i'll send you my key that is failing
Click to expand...
Hi Mike, please follow the below troubleshooting steps and keep us updated on your progress:
1. Open Terminal (Finder > Applications > Utilities > Terminal.app)
2. Execute the command:
prlsrvctl activate-license-online
3. Now execute this command:
sudo rm -rf /Library/Preferences/Parallels/licenses.xml
4. Quit Parallels Desktop.
5. Reboot your Mac.
6. Start Parallels Desktop and try to proceed with the activation once again.
 
Hello!

Just tried to transfer my Parallels 11 license from my old MacBook Pro to a new MacBook Pro. I deactivated and uninstalled Parallels 11 on the old MacBook Pro. When I tried to activate Parallels 11 on the new MacBook Pro, I received this message: "Unable to confirm the product license. You have reached the maximum number of activations available for your activation key."

I recently upgraded to Parallels 12 on my iMac. Could this be related? Do I have to deactivate Parallels 12 on the iMac, in order to use Parallels 11 on the MacBook Pro?

Thank you!
 
Gerry_Percy said:
Hello!

Just tried to transfer my Parallels 11 license from my old MacBook Pro to a new MacBook Pro. I deactivated and uninstalled Parallels 11 on the old MacBook Pro. When I tried to activate Parallels 11 on the new MacBook Pro, I received this message: "Unable to confirm the product license. You have reached the maximum number of activations available for your activation key."

I recently upgraded to Parallels 12 on my iMac. Could this be related? Do I have to deactivate Parallels 12 on the iMac, in order to use Parallels 11 on the MacBook Pro?

Thank you!
Click to expand...
Hi, could you please provide us with your Parallels Desktop 11 license key? We will check it and let you know the results.
Please send it via the private messages
 
DarekD said:
I have the same problem with version 10. All suggestions welcome.
Click to expand...
We've reset the activation key. Please open Terminal (Finder > Applications > Utilities > Terminal) end execute this command: prlsrvctl activate-license-online for a successful activation.
 
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