Parallels 11 - Unable to confirm the product license

Discussion in 'Installation and Configuration of Parallels Desktop' started by LouisB2, Dec 21, 2016.

  1. LouisB2

    LouisB2 Bit poster

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    I'm trying to transfer one of my Parallels licenses from an old iMac to a newer MacBook Pro, but after deactivating and uninstalling it on the old iMac, I'm getting a message Unable to confirm the product license. You have reached the maximum number of activations available for your activation key, eventhough I've only activated that specific key once and was told I could transfer it when I needed to.
     
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,113
    Hi LouisB2, please check your private message and reply us.
     
  3. Ajith1

    Ajith1 Parallels Support

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    2,534
    We have made necessary changes, try to activate again.
     
  4. MikeP7

    MikeP7 Bit poster

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    Sorry to reuse this thread, but we have also just upgraded our MacBook wiped and sold our old one and our new one after time capsule restore is saying it has reached the maximum number of uses. Please can you help us.

    thanks
    Mike
     
  5. Raj@Parallels

    Raj@Parallels Guest

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    453
    We have made necessary changes, try to activate it should work.
     
  6. MikeP7

    MikeP7 Bit poster

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    Hi Raj thanks for your reply but unfortunately it still doesnt work, please can you recheck or send me a PM and i'll send you my key that is failing
     
  7. WilliamT1

    WilliamT1 Bit poster

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    Also have the same problem. As a developer I upgrade/change machines frequently.
     
  8. Swati@Parallels

    Swati@Parallels

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    334
    Hi Mike, please follow the below troubleshooting steps and keep us updated on your progress:
    1. Open Terminal (Finder > Applications > Utilities > Terminal.app)
    2. Execute the command:
    prlsrvctl activate-license-online
    3. Now execute this command:
    sudo rm -rf /Library/Preferences/Parallels/licenses.xml
    4. Quit Parallels Desktop.
    5. Reboot your Mac.
    6. Start Parallels Desktop and try to proceed with the activation once again.
     
  9. Swati@Parallels

    Swati@Parallels

    Messages:
    334
    Hi William, we have made necessary changes. Please try to activate it now and keep us updated on your progress.
     
  10. Gerry_Percy

    Gerry_Percy Bit poster

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    Hello!

    Just tried to transfer my Parallels 11 license from my old MacBook Pro to a new MacBook Pro. I deactivated and uninstalled Parallels 11 on the old MacBook Pro. When I tried to activate Parallels 11 on the new MacBook Pro, I received this message: "Unable to confirm the product license. You have reached the maximum number of activations available for your activation key."

    I recently upgraded to Parallels 12 on my iMac. Could this be related? Do I have to deactivate Parallels 12 on the iMac, in order to use Parallels 11 on the MacBook Pro?

    Thank you!
     
  11. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,123
    Hi, could you please provide us with your Parallels Desktop 11 license key? We will check it and let you know the results.
    Please send it via the private messages
     
  12. TheHarwoods

    TheHarwoods Bit poster

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    2
    Same here. Time machine backup and now get
    Unable to confirm the product license
    Please help very frustrating
     
  13. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    We have made necessary changes, try to activate again.
     
  14. TheHarwoods

    TheHarwoods Bit poster

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    Working now...many thanks
     
  15. Ajith1

    Ajith1 Parallels Support

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    Glad to hear that! Feel free to reach us anytime.
     
  16. Gerry_Percy

    Gerry_Percy Bit poster

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    Thank you Maria! Just sent you a private message.
     
  17. Dinesh@Parallels

    Dinesh@Parallels Guest

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    Hello @Gerry_Percy ,
    We have reset the activation limit from our end. Please go ahead and activate on your new Mac and keep us posted.
     
  18. DarekD

    DarekD Bit poster

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    I have the same problem with version 10. All suggestions welcome.
     
  19. Guna@Parallels

    Guna@Parallels Parallels Support

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    We've reset the activation key. Please open Terminal (Finder > Applications > Utilities > Terminal) end execute this command: prlsrvctl activate-license-online for a successful activation.
     
  20. DarekD

    DarekD Bit poster

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    4
    Working. Thanks.
     

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