How can I return Parrallels Desktop?

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Parallels User

Hello,

I purchased Parallels Desktop v12 from Best Buy using a Best Buy gift card. I do not need this software as it does not fit my needs. How can I return this?
 
Hi Guna, are you saying "The Parallels Desktop 30-day money-back guarantee ensures your satisfaction" does not apply to me in this case?

Or are you telling me to return it to Parallels directly in reference to the link you provided?
:
2. For returns of Parallels Desktop 12 for Mac purchased at retail in the United States and Canada
If within 30 days of purchase, you are not completely satisfied with Parallels Desktop 12 for Mac, return it directly to Parallels, Inc for your money back.
 
Chris17 said:
Hi Guna, are you saying "The Parallels Desktop 30-day money-back guarantee ensures your satisfaction" does not apply to me in this case?

Or are you telling me to return it to Parallels directly in reference to the link you provided?
:
2. For returns of Parallels Desktop 12 for Mac purchased at retail in the United States and Canada
If within 30 days of purchase, you are not completely satisfied with Parallels Desktop 12 for Mac, return it directly to Parallels, Inc for your money back.
Click to expand...
If you have purchased Parallels Desktop box copy from a physical store which is located in US or Canada then you can follow the steps to return the box copy.
 
Hello, I returned my item to Parallels. Can anyone confirm that this has been received and that I will be getting a refund?
Tracking Number: 9400110200828281435570
Delivery Day: Friday, January 20, 2017
 
Chris17 said:
Hello, I returned my item to Parallels. Can anyone confirm that this has been received and that I will be getting a refund?
Tracking Number: 9400110200828281435570
Delivery Day: Friday, January 20, 2017
Click to expand...
Hi, could you please provide us with the purchase order number? Or email which you used for the purchase?
 
Chris17 said:
Hi Maria,
I purchased Parallels at my local BestBuy and I sent the receipt with my package to Parallels.
If it makes any difference, my email is ChristopherGilles018@gmail.com
Click to expand...
Ok, thanks a lot for your reply.
As I understand you purchase Parallels Desktop from the reseller.
In this case, please contact the reseller for the refund. Unfortunately we cannot provide you with the refund, because all of your purchase info located into the reseller internal system.
 
Hi Maria,
Are you saying the below terms do not apply to me? Bestbuy will not provide me a refund as they have no way of ensuring that I do not use the license/key provided in the box after returning it to them.
As I replied before:
Or are you telling me to return it to Parallels directly in reference to the link you provided?
:
2. For returns of Parallels Desktop 12 for Mac purchased at retail in the United States and Canada
If within 30 days of purchase, you are not completely satisfied with Parallels Desktop 12 for Mac, return it directly to Parallels, Inc for your money back.
 
Chris17 said:
Hi Maria,
Are you saying the below terms do not apply to me? Bestbuy will not provide me a refund as they have no way of ensuring that I do not use the license/key provided in the box after returning it to them.
As I replied before:
Or are you telling me to return it to Parallels directly in reference to the link you provided?
:
2. For returns of Parallels Desktop 12 for Mac purchased at retail in the United States and Canada
If within 30 days of purchase, you are not completely satisfied with Parallels Desktop 12 for Mac, return it directly to Parallels, Inc for your money back.
Click to expand...
You can return the Parallels Desktop during 30 days after purchase. But we can refund only orders which have been done from the official Parallels website. Unfortunately we cannot do anything with other purchases (which has been done from the resellers websites)
 
I purchased a physical copy of this software. If the below does not apply, please send me my box back if I will not be getting a refund and remove the 30 day guarantee from the box.
2. For returns of Parallels Desktop 12 for Mac purchased at retail in the United States and Canada
If within 30 days of purchase, you are not completely satisfied with Parallels Desktop 12 for Mac, return it directly to Parallels, Inc for your money back.
 
Chris17 said:
I purchased a physical copy of this software. If the below does not apply, please send me my box back if I will not be getting a refund and remove the 30 day guarantee from the box.
2. For returns of Parallels Desktop 12 for Mac purchased at retail in the United States and Canada
If within 30 days of purchase, you are not completely satisfied with Parallels Desktop 12 for Mac, return it directly to Parallels, Inc for your money back.
Click to expand...
If you purchase Parallels Desktop from the reseller, please contact reseller for the refund or getting the license back.
Thank you for understanding.
 
Maria,
I have already sent the software back to Parallels.. so I need that back in order to have Best Buy deny my return again.
 
To add, why does this not apply to my case?
2. For returns of Parallels Desktop 12 for Mac purchased at retail in the United States and Canada
If within 30 days of purchase, you are not completely satisfied with Parallels Desktop 12 for Mac, return it directly to Parallels, Inc for your money back.

I keep asking this and I never actually get an answer. Please direct me to someone who can help because you are simply not. If this does not apply, how can I get get my package that I sent back to Parallels back?
 
Hi @Chris17 - sorry for the confusion. The policy you quoted is applicable to your case.
We received your box and are processing the refund. You should get a check in your mail within ~30 days (it should actually be faster than that).
 
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