SkyDemon hung and mouse disabled

Discussion in 'General Questions' started by GarethB, Apr 18, 2017.

  1. GarethB

    GarethB Bit poster

    Messages:
    1
    SkyDemon has hung in Windows 7 due to an unhanded exception or something and the mouse cursor disappears as soon as I click on anything.
    Net result is I cannot close SkyDemon or do anything else with the mouse as it just disappears.
    I reboot my mac and relaunch Parallels but Skydemon is still there hung with the same problem.
    There is no phone number I can find anywhere for Parallels Support.
     
  2. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,115
    Hi, did you have this issue before? Also do you have this issue only with SkyDemon?
    Except for that you can contact Support using this phone numbers:
    Toll-free: +1 888-811-2489
    International: +1 703-579-0156
    and using this link too.
     
  3. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Hi @GarethB, thanks for reaching out! please start your virtual machine and go to Action(From mac menu bar)->Reset to fix the issue.
    You can reach the Parallels Support team using one of the following options available on the Parallels Desktop Support page
     

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