don't have my previous activation key for update

Discussion in 'Installation and Configuration of Parallels Desktop' started by carolineb1, May 3, 2017.

  1. carolineb1

    carolineb1 Bit poster

    Messages:
    1
    Hi,

    I lost my previous key activation number ... bought it on line in 2013 I think.
    How can I activate my update that I just bought? If I can't... can I have a refund and buy a new version instead?

    Thanks

    Caroline Bedard
     
    carolineb1, May 3, 2017
    #1
  2. Swati@Parallels

    Swati@Parallels

    Messages:
    334
    Hello carolineb1, going through your records, I could see that you had purchased Parallels Desktop 7 earlier and Parallels Desktop 12 upgrade is possible only from Parallels Desktop 10 & 11. We can process a refund for Parallels Desktop 12 upgrade. Please reply us with the confirmation.
     
    Swati@Parallels, May 3, 2017
    #2

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