Upgrade to Parallels v13.1.0 (43108) for Mac Pro Edition killed my Win10 VM
- Thread starter buckZor
- Start date
I have a similar problem. Since upgrading to Version 13, it has been a nightmare - sometimes taking me a couple of hours of restarting my Mac, force quits, forced power-offs etc. to get Windows 10 to start. I am seriously thinking of uninstalling Parallels altogether and running Windows on a PC instead! I know that if I install an update to Parallels then I am going to have this problem. Note that I have been working in IT for more than 30 years, so I know that I am not doing everything wrong.
Just managed to get Windows 10 running - it only took about 3 hours to do that. So far this month I have probably spend about 10 hours getting Windows to start under Parallels 13.
Just managed to get Windows 10 running - it only took about 3 hours to do that. So far this month I have probably spend about 10 hours getting Windows to start under Parallels 13.
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Spent over an hour in a remote session with a kid in your support department who knew less about the product than I do, and of course the language barrier where he is not completely understanding what I am telling him in clear english. I have a snapshot of my virtual machine 4 days prior to the 13.1 update, where 13.01 was working fine no problem with the parallels tools. Microsoft of course released updates yesterday, because second tuesday and he wanted to be sure that update was installed correctly and then the parallels tools upgrade from 13.1 be installed and then see if the VM would boot. Well it doesn't. Is it possible to get the previous build of v13 downloaded and revert my installation?
Buckzor,
This is the link to the previous version: http://download.parallels.com/desktop/v13/13.0.1-42947/ParallelsDesktop-13.0.1-42947.dmg I have not yet tried to remove the app and install this version. So I don't know if it will work or I will be in worse position. Maybe some can let us know?
This is the link to the previous version: http://download.parallels.com/desktop/v13/13.0.1-42947/ParallelsDesktop-13.0.1-42947.dmg I have not yet tried to remove the app and install this version. So I don't know if it will work or I will be in worse position. Maybe some can let us know?
Michael Pitt
Member
I can confirm that unchecking "nested virtualisation" also fixed the issue for me with a Win 10 VM no longer booting after upgrading to Parallels 13.1.
Hemnath@Parallels
Parallels Support
Hello DerekB3. Please reproduce the issue, generate a Problem Report ID while the issue occurs (very important) and reply with the same.
This ticket is now being handled by our Tier-2 team. You'll receive e-mail instructions from them shortly.
Hello JohnF13, AnthonyP4 and Michael Pitt. Please generate two Problem Report ID's - one while the issue occurs and one while the issue is absent when the VM is running after disabling Nested Virtualization - and reply with the same. Appreciate your cooperation.
Hello Hemnath. Thank you for picking up this problem. Since my post above, I encountered the problem 4 more times (each time slightly different issues) but today I have started my MacBook twice without this problem - although it still takes a number of attempts to get Windows 10 to show the Start Menu. Sorry but I will be unable to help with generating the Problem Report because the problem has gone away for now (as it has done many times since upgrading to v13) and also by the end of today I will have removed Parallels Desktop from my MacBook. I have been moving the Windows software to my Desktop PC - I have a WD My Cloud drive so will be using that as a "tunnel" between my two machines.
At this time, I can tell you how to reproduce the issue to allow Parallels' engineers to experiment with their own systems.
Michael Pitt
Member
218297188 - with issue
218297507 - without issue
Thanks,
Mike.
218297507 - without issue
Thanks,
Mike.
At this time, there is no date set on when this will be resolved. Sorry for the inconvenience. Contact Parallel's Support Team to download Parallels 13.0 which is the last known working version with Parallels' "Nested Virtualization" enabled.
In the past, I was able to contact Parallels' support team via their Twitter page. Have you tried Twitter?