"Installing Parallels tools..." menu stuck

J

JanT2

Bit poster
Hi. Parallels got into some strange state: in the Actions menu, I have a greyed out "Installing Parallels tools..." even though I installed the tools some time ago and restarted the VM multiple times and even the host OS. I didn't found any device I could mount/unmount... What can I try to unstuck it?
Thanks.

Latest Parallels 12, latest macOS, guest is Debian installed from the Parallels-prepared image in the New VM wizard.
 
I managed to find prl-tools-lin.iso on my host, mount it manually and reinstall the tools. After that, the menu item fixed itself.
 
I managed to find prl-tools-lin.iso on my host, mount it manually and reinstall the tools. After that, the menu item fixed itself.
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Hi JanT2. We're glad that you were able to handle the issue, and thank you for sharing the info. Please get back to us for any further queries.
 
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