"Installing Parallels tools..." menu stuck

Discussion in 'Installation and Configuration of Parallels Desktop' started by JanT2, Apr 3, 2017.

  1. JanT2

    JanT2 Bit poster

    Messages:
    3
    Hi. Parallels got into some strange state: in the Actions menu, I have a greyed out "Installing Parallels tools..." even though I installed the tools some time ago and restarted the VM multiple times and even the host OS. I didn't found any device I could mount/unmount... What can I try to unstuck it?
    Thanks.

    Latest Parallels 12, latest macOS, guest is Debian installed from the Parallels-prepared image in the New VM wizard.
     
    JanT2, Apr 3, 2017
    #1
  2. JanT2

    JanT2 Bit poster

    Messages:
    3
    I managed to find prl-tools-lin.iso on my host, mount it manually and reinstall the tools. After that, the menu item fixed itself.
     
    JanT2, Apr 3, 2017
    #2
  3. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,127
    Hi JanT2. We're glad that you were able to handle the issue, and thank you for sharing the info. Please get back to us for any further queries.
     
    Last edited: Dec 15, 2017
    Hemnath@Parallels, Apr 3, 2017
    #3
  4. IanP1

    IanP1 Bit poster

    Messages:
    5
    Where did you find this file? I have the same problem.
     
    IanP1, Dec 15, 2017
    #4
  5. Meenakshi@Parallels

    Meenakshi@Parallels Pro

    Messages:
    450
    Hello IanP1, please right click on Parallels Desktop application > Show package content > Resources > Tools and see if this helps. Thanks!
     
    Last edited by a moderator: Dec 15, 2017
    Meenakshi@Parallels, Dec 15, 2017
    #5

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