Can not activate licens on new MAC

Discussion in 'Installation and Configuration of Parallels Desktop' started by PeterB20, Nov 22, 2017.

  1. PeterB20

    PeterB20 Bit poster

    Messages:
    2
    Hi,

    I recently switched to a new MAC, and wants to move my license to this. However, I am getting the reply below. I should mention that I have "logged out" one the old MAC that I am moving from .

    "You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license."

    What to do?

    Brgds Peter
     
  2. Alfena@Parallels

    Alfena@Parallels Pro

    Messages:
    445
    Hello @PeterB20 , we have made necessary changes to your activation key, please reattempt activation and check if it works. Thanks
     
  3. PeterB20

    PeterB20 Bit poster

    Messages:
    2
    Fast reply. THANKS. Very much appreciated. And yeah. It works :) Brgds Peter B
     
  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    We are glad to hear that your issue is resolved. Feel free to reach us anytime for support.
     
  5. PhilipG2

    PhilipG2 Bit poster

    Messages:
    1
    Hi, we have the same issue
     
  6. Meenakshi@Parallels

    Meenakshi@Parallels Pro

    Messages:
    450
    Hello PhilipG2, please check your private message and provide us with the necessary details.Thanks!
     
  7. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    We have made necessary changes to the activation key, try to activate again and check if it works.
     
  8. AlessandroF4

    AlessandroF4 Bit poster

    Messages:
    2
    Good morning I have the same issue
    best regards
     
  9. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,127
    Hello AlessandroF4. Please quit Parallels Desktop now. Then, open Terminal (from the Finder menu, navigate to Go -> Utilities -> Terminal), execute the command --- prlsrvctl activate-license-online --- inside the Terminal window, wait till the operation completes, close Terminal and re-attempt the activation.
     
  10. AlessandroF4

    AlessandroF4 Bit poster

    Messages:
    2
    Please where, on old or new Mac?
    I've tried on new Mac and nothing happened
    regards
     
  11. You need to execute the terminal command on new Mac. What is the Parallels Desktop version that you are trying to activate?
     
  12. Olga3

    Olga3 Bit poster

    Messages:
    1
    Hallo! Have quite the same problem, trying to activate my parallels license key on my new Mac, I get the answer, that my license was activated with another account. Old Mac has crushed, so I had to reinstall the Mac OS system
     
  13. AJ@Parallels

    AJ@Parallels

    Messages:
    752
    Hello Olga3, Please check our private conversation.
     
  14. PeterW22

    PeterW22 Bit poster

    Messages:
    2
    Hello, cant activate my license key on new mac - message: license was activated with another account. I have no other account....pls help
     
  15. AJ@Parallels

    AJ@Parallels

    Messages:
    752
    Hello PeterW22, Please check our private conversation.
     
  16. PeterW22

    PeterW22 Bit poster

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    2
    thx for answering, what can i do? both email adresses are mine
     
  17. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,127
    We see that you've confirmed the issue resolution in our private conversation.
     

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