Unable to connect to the Mac "%1".

Discussion in 'Installation and Configuration of Parallels Desktop' started by KarljurgenF, Aug 19, 2018.

  1. KarljurgenF

    KarljurgenF Bit poster

    Messages:
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    My old MacBook Pro has died and I've got a new one.

    My subscription was renewed just today, so following various instructions I found on the Parallels site, I've downloaded a new version, I enter my "primary key" and get a green checkmark. But when I try to activate, I get this error message.

    I've searched older threads and yes I do have network capability (the fact that I'm posting here shows that anyway) and all the proxy settings for wireless connection (which is what I'm using) are indeed turned off as recommended.

    I'm not getting anywhere. I have migrated my .pvm files and clicking on them gets me into the same problem....

    How do I resolve this, please?
     
    Last edited by a moderator: Aug 19, 2018
  2. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,127
    Hello KarljurgenF. Thanks for reaching out. We're working on this issue at present. Although there is no ETA, we will fix this as soon as possible. Apologies for the inconvenience.
     
  3. ScottyN

    ScottyN Bit poster

    Messages:
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    Hemnath@Parallels I'm having the EXACT same problem and I don't know how to fix this! I just purchased an upgrade key from your website. After entering it, I get the green checkmark but when I try to hit ACTIVATE, I receive the same error message. I have disabled all firewalls, I have no anti-virus applications running and I even switched to 2 different networks to see if that was the issue. Nothing I have tried is working. Obviously, this is extremely frustrating because I have spent good money - and I expect your service to work. I was very happy with your previous versions but I was forced to upgrade, and my previous version is no longer compatible with my current OS. Parallels, please sort this out and provide a solution, so I can use this software. Thank you.
     

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    Last edited: Aug 19, 2018
  4. ScottyN

    ScottyN Bit poster

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    Hemnath@Parallels Thank you very much for your prompt action in rectifying this issue. I was just able to successfully activate all of my Parallels products. Many thanks!
     
  5. tgilles

    tgilles Bit poster

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    11
    I'm having the same issue.. please fix. I cannot use Parallels now.
     
  6. TJH

    TJH Bit poster

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    Im also having the same issue - just bought 13 to upgrade my system and now stuck on this. Was able to go back to 11, I depend on Parallels and use it daily.

    Is there anything to do but wait?

    thanks,
    Timothy
     
  7. SteffenM2

    SteffenM2 Bit poster

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    1
    Same issue here, please you need to fix this asap...
     
  8. JeffT5

    JeffT5 Bit poster

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    1
    I have the same problem too. I've even tried the older version for parallels 13 but the same error message came up!
     
  9. KarljurgenF

    KarljurgenF Bit poster

    Messages:
    5
    Well, good to know it's not at my end. However, I use this to teach classes which will start as of Sep 5 so I hope that "no ETA" doesn't mean a long wait.... I need time to develop the material before then!

    K
     
  10. KarljurgenF

    KarljurgenF Bit poster

    Messages:
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    Right, seems to have worked now! License moved!
     
  11. JoshF1

    JoshF1 Bit poster

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    Do you have any ETA yet?
     
  12. Caitlin

    Caitlin Bit poster

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    I'm having the same problem. I'm a student so I got this through my college but I'm getting the same error message when I enter the activation code. I'm working off the free trial now and I need this program to do my class work so I need to figure this out before the trail ends. Any thoughts or advice? Thanks
     
  13. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,127
    Glad to note that it is sorted out! Please get back to us for any further queries.
     
  14. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,127
    Hi ScottyN. You're welcome! Please reach out again if you have any other concerns.
     
  15. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,127
    Folks, please quit Parallels Desktop now, launch it again and re-attempt the activation. It should work now. Apologies for any inconvenience caused.
     
  16. TJH

    TJH Bit poster

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    2
    Yup - that worked. Thanks for sorting that out.
    T.
     
  17. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,127
    Hello TJH. Good to know it works for you. Please post again for any other queries.
     

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