BLACK SCREEN upon launch

Discussion in 'General Questions' started by PaulF11, Feb 2, 2019.

  1. PaulF11

    PaulF11 Bit poster

    Messages:
    1
    I have a Mac and use Parallels 14.1.0 with Windows 7. When I launched it today, the screen went black. There are no icons and I cannot access my files, nothing. Please help me resolve this...
     
    PaulF11, Feb 2, 2019
    #1
  2. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    Use Actions > Take Snapshot as a precaution and reset the VM using Actions > Reset then check the issue.
     
    Ajith1, Feb 2, 2019
    #2
  3. akshayk3

    akshayk3 Bit poster

    Messages:
    2
    Hello forum admin I have same problem is still persisting and also used the method which you have described
     
    Last edited: Feb 6, 2019
    akshayk3, Feb 6, 2019
    #3
  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    Refer to the article and resolve the issue.
     
    Ajith1, Feb 7, 2019
    #4

Share This Page