BLACK SCREEN upon launch

Discussion in 'General Questions' started by PaulF11, Feb 2, 2019.

  1. PaulF11

    PaulF11 Bit Poster

    Messages:
    1
    I have a Mac and use Parallels 14.1.0 with Windows 7. When I launched it today, the screen went black. There are no icons and I cannot access my files, nothing. Please help me resolve this...
     
  2. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,946
    Use Actions > Take Snapshot as a precaution and reset the VM using Actions > Reset then check the issue.
     
  3. akshayk3

    akshayk3 Bit Poster

    Messages:
    1
    Hello forum admin I have same problem is still persisting and also used the method which you have described
     
    Last edited: Feb 6, 2019
  4. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,946
    Refer to the article and resolve the issue.
     

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