Toolbox prompt to use the parallels_shared keychain

Greetings,

I am suffering a issue related to toolbox keep asking me to use the parallels_shared keychain. I close and reopen the app, I restarted the macbook, but keep asking me the password of parallels_shared.

Can you help me?
Best regards

 

Hello,

This issue may appear when Toolbox tried to receive licensing information from Parallels Desktop. Do you have Parallels Desktop installed on your mac?
If yes then:

• quit from Parallels Toolbox
• store current Parallels Desktop activation key key (to use it later)
• Sign out from Parallels Desktop (Open Parallels Desktop menu -> Account & Licensing -> click on user name in the right top corner and choose 'Sign Out' in popup menu
• Then activate Parallels Desktop
• launch Parallels Toolbox and check your issue

Let us know if it not help

 

@JUANS6, we've received your reply:
Thanks for your email.
I solved the problem (issue with access to keychain due to restriction access)
Best regards
Thanks for sharing results.

 

How did you solved this issue. This is really frustrating

 

can you please tell us in detail where and how you solved the issue ? I could not figure out how , where what is it about the restriction access ?

 

Hello Maria,
Could you please tell us in detail where and how you solved the issue ? I

 

Hi, do you have the same issue? What is your Parallels Toolbox version? Could you provide us with the details issue description please?

 

thank for the reply , it is version 12.

 

the toolbox keeps asking me to use the parallels_shared keychain. I dont know what it is , where , and how do we sole it ?
please explain the solution . thank you