Presentation Mode deletes my desktop files

DanD1 · Oct 15, 2019

Ever since upgrading to Catelina when I use the toolbox function to enable 'presentation mode', when I disable it none of my desktop files come back. Is this a bug?

sergk · Oct 15, 2019

Hello,

please check that Parallels Toolbox has access to your "Desktop" folder. Open System Preferences application -> Security & Privacy -> Privacy tab. Then choose 'Files and Folders' in the list on the left. Check that "Parallels Toolbox" or "Presentation Mode" application are presented on the right and access to "Desktop" folder is enabled - appropriate checkbox should be turned ON.

DanD1 · Oct 19, 2019

Yes it has that access, what else can I try?

sergk · Oct 21, 2019

- turn "Presentation Mode" off
- open Terminal.app
- run this command:

Code:

defaults read com.parallels.tools.statecontroller

copy output of this command here
- run another one command:

Code:

ls -laO ~/Desktop/*

copy output of this command here. If output is too large save it as file and attach file here.

DanD1 · Oct 21, 2019

Output from first command...

Last login: Tue Oct 15 18:58:35 on console

The default interactive shell is now zsh.

To update your account to use zsh, please run `chsh -s /bin/zsh`.

For more details, please visit https://support.apple.com/kb/HT208050.

Dans-MacBook-Pro-2:~ dandemers$ defaults read com.parallels.tools.statecontroller

{

"DND_Tools_Enabled_list" = (

);

DndPrefExported = 1;

HDEnabled = 1;

HDPrefExported = 1;

"HD_Tools_Enabled_list" = (

"com.parallels.toolbox.HideDesktop"

);

HiddenFiles = (

"/Users/dandemers/Desktop/Recording #52.mp4",

"/Users/dandemers/Desktop/Recording #50.mp4",

"/Users/dandemers/Desktop/Recording #51.mp4",

"/Users/dandemers/Desktop/Cinchy Video Loop.mp4",

"/Users/dandemers/Desktop/Recording #57.mp4",

"/Users/dandemers/Desktop/1080p_1.mp4",

"/Users/dandemers/Desktop/visualizer.pptx",

"/Users/dandemers/Desktop/Cinchy.pdf",

"/Users/dandemers/Desktop/strata.csv",

"/Users/dandemers/Desktop/Cinchy Strata NY 2019",

"/Users/dandemers/Desktop/Usage Analysis",

"/Users/dandemers/Desktop/To Be Organized",

"/Users/dandemers/Desktop/data_collaboration_for_financial_services.pptx",

"/Users/dandemers/Desktop/Recording #57_1.mp4",

"/Users/dandemers/Desktop/Recording #57_1 2.mp4",

"/Users/dandemers/Desktop/text.txt",

"/Users/dandemers/Desktop/import.csv",

"/Users/dandemers/Desktop/Cinchy Strata NY 2019.pptx",

"/Users/dandemers/Desktop/Relocated Items",

"/Users/dandemers/Desktop/Vid.mp4",

"/Users/dandemers/Desktop/Vid.mp4",

"/Users/dandemers/Desktop/Recording #52.mp4",

"/Users/dandemers/Desktop/Recording #50.mp4",

"/Users/dandemers/Desktop/Recording #51.mp4",

"/Users/dandemers/Desktop/Cinchy Video Loop.mp4",

"/Users/dandemers/Desktop/Recording #57.mp4",

"/Users/dandemers/Desktop/1080p_1.mp4",

"/Users/dandemers/Desktop/visualizer.pptx",

"/Users/dandemers/Desktop/Cinchy.pdf",

"/Users/dandemers/Desktop/strata.csv",

"/Users/dandemers/Desktop/Cinchy Strata NY 2019",

"/Users/dandemers/Desktop/Relocated Items",

"/Users/dandemers/Desktop/Usage Analysis",

"/Users/dandemers/Desktop/To Be Organized",

"/Users/dandemers/Desktop/data_collaboration_for_financial_services.pptx",

"/Users/dandemers/Desktop/Recording #57_1.mp4",

"/Users/dandemers/Desktop/Recording #57_1 2.mp4",

"/Users/dandemers/Desktop/text.txt",

"/Users/dandemers/Desktop/import.csv",

"/Users/dandemers/Desktop/Cinchy Strata NY 2019.pptx",

"/Users/dandemers/Desktop/Plug and Play Pitch.mp4",

"/Users/dandemers/Desktop/Cinchy Venture Clash.pptx",

"/Users/dandemers/Desktop/Cinchy Venture Clash and CIX.mp4",

"/Users/dandemers/Desktop/Backups",

"/Users/dandemers/Desktop/untitled folder",

"/Users/dandemers/Desktop/For Sending",

"/Users/dandemers/Desktop/Cinchy Overview.pdf",

"/Users/dandemers/Desktop/Finals",

"/Users/dandemers/Desktop/Cinchy Venture Clash 2.pptx",

"/Users/dandemers/Desktop/Recording #63.mp4",

"/Users/dandemers/Desktop/Cinchy Venture Clash Saved.pptx",

"/Users/dandemers/Desktop/Cinchy Venture Clash Saved 2.pptx",

"/Users/dandemers/Desktop/Cinchy Venture Clash USE THIS ONE.pptx"

);

}

Dans-MacBook-Pro-2:~ dandemers$

DanD1 · Oct 21, 2019

And the second command...

Dans-MacBook-Pro-2:~ dandemers$ ls -la@ ~/Desktop/*

-rw-r--r--@ 1 dandemers staff 86282095 15 Oct 14:48 /Users/dandemers/Desktop/Cinchy Venture Clash Saved 3.pptx

com.apple.FinderInfo 32

com.apple.lastuseddate#PS 16

com.apple.macl 72

com.apple.metadata:kMDItemWhereFroms 86

com.apple.quarantine 15

-rw-r--r--@ 1 dandemers staff 86284119 15 Oct 18:56 /Users/dandemers/Desktop/Cinchy Venture Clash USE THIS ONE.pptx

com.apple.FinderInfo 32

com.apple.lastuseddate#PS 16

com.apple.macl 72

com.apple.metadata:kMDItemWhereFroms 86

com.apple.quarantine 35

-rw-r--r--@ 1 dandemers staff 2787852 15 Oct 21:22 /Users/dandemers/Desktop/Cinchy at CIX (With Script).pdf

com.apple.lastuseddate#PS 16

com.apple.macl 72

com.apple.quarantine 35

-rw-r--r--@ 1 dandemers staff 3326526 15 Oct 22:02 /Users/dandemers/Desktop/Cinchy at VentureClash (With Script).pdf

com.apple.lastuseddate#PS 16

com.apple.macl 72

com.apple.quarantine 35

-rw-r--r--@ 1 dandemers staff 196800469 20 Oct 19:57 /Users/dandemers/Desktop/Screen Recording 2019-10-20 at 7.55.51 PM.mov

com.apple.avkit.thumbnailCacheEncryptionKey 16

com.apple.avkit.thumbnailCacheIdentifier 16

com.apple.lastuseddate#PS 16

com.apple.macl 72

com.apple.quarantine 31

Dans-MacBook-Pro-2:~ dandemers$

sergk · Oct 21, 2019

Please launch this command too:

ls -laO ~/Desktop/*

DanD1 · Oct 21, 2019

Last login: Mon Oct 21 10:53:49 on console

The default interactive shell is now zsh.

To update your account to use zsh, please run `chsh -s /bin/zsh`.

For more details, please visit https://support.apple.com/kb/HT208050.

Dans-MacBook-Pro:~ dandemers$ ls -laO ~/Desktop/*

-rw-r--r--@ 1 dandemers staff hidden 86282095 15 Oct 14:48 /Users/dandemers/Desktop/Cinchy Venture Clash Saved 3.pptx

-rw-r--r--@ 1 dandemers staff hidden 86284119 15 Oct 18:56 /Users/dandemers/Desktop/Cinchy Venture Clash USE THIS ONE.pptx

-rw-r--r--@ 1 dandemers staff hidden 2787852 15 Oct 21:22 /Users/dandemers/Desktop/Cinchy at CIX (With Script).pdf

-rw-r--r--@ 1 dandemers staff hidden 3326526 15 Oct 22:02 /Users/dandemers/Desktop/Cinchy at VentureClash (With Script).pdf

-rw-r--r--@ 1 dandemers staff hidden 196800469 20 Oct 19:57 /Users/dandemers/Desktop/Screen Recording 2019-10-20 at 7.55.51 PM.mov

/Users/dandemers/Desktop/Fun:

total 0

drwxr-xr-x@ 2 dandemers staff hidden 64 21 Oct 10:50 .

drwx------@ 12 dandemers staff - 384 21 Oct 10:54 ..

/Users/dandemers/Desktop/Fun 2:

total 0

drwxr-xr-x@ 2 dandemers staff hidden 64 21 Oct 10:54 .

drwx------@ 12 dandemers staff - 384 21 Oct 10:54 ..

Dans-MacBook-Pro:~ dandemers$

Argelian · Oct 21, 2019

DanD1 said:
Ever since upgrading to Catelina when I use the toolbox function to enable 'presentation mode', when I disable it none of my desktop files come back. Is this a bug?

Hi there, I couldn't help but read your reply. When presentation mode is on, it "hides" your desktop icons. You can enable/disable that by clicking on the gear icon in the top right corner of Presentation Mode app.

Screen Shot 2019-10-21 at 5.58.29 PM.png

sergk · Oct 22, 2019

DanD1,

Thanks for information. From what I see you have 'Hide Desktop' tool enabled in Parallels Toolbox.
'Hide Desktop' tool can only hide/show files on Desktop. And it can interfere with 'Presentation Mode' that also can show/hide files on Desktop.

First of all, make sure that Hide Desktop tool is disabled - open Parallels Toolbox and disable 'Hide Desktop' tool if it is enabled. Make sure that Presentation mode is OFF too. Then if problem still there launch these commands in Terminal app and copy output here:

Code:

defaults read com.parallels.tools.statecontroller
ls -laO ~/Desktop/*