Presentation Mode deletes my desktop files

Discussion in 'Parallels Toolbox for Mac' started by DanD1, Oct 15, 2019.

  1. DanD1

    DanD1 Bit Poster

    Messages:
    7
    Ever since upgrading to Catelina when I use the toolbox function to enable 'presentation mode', when I disable it none of my desktop files come back. Is this a bug?
     
  2. sergk

    sergk Parallels Developers

    Messages:
    260
    Hello,

    please check that Parallels Toolbox has access to your "Desktop" folder. Open System Preferences application -> Security & Privacy -> Privacy tab. Then choose 'Files and Folders' in the list on the left. Check that "Parallels Toolbox" or "Presentation Mode" application are presented on the right and access to "Desktop" folder is enabled - appropriate checkbox should be turned ON.
     
  3. DanD1

    DanD1 Bit Poster

    Messages:
    7
    Yes it has that access, what else can I try?
     
  4. sergk

    sergk Parallels Developers

    Messages:
    260
    - turn "Presentation Mode" off
    - open Terminal.app
    - run this command:
    Code:
    defaults read com.parallels.tools.statecontroller
    copy output of this command here
    - run another one command:
    Code:
    ls -laO ~/Desktop/*
    copy output of this command here. If output is too large save it as file and attach file here.
     
  5. DanD1

    DanD1 Bit Poster

    Messages:
    7
    Output from first command...

    Last login: Tue Oct 15 18:58:35 on console


    The default interactive shell is now zsh.

    To update your account to use zsh, please run `chsh -s /bin/zsh`.

    For more details, please visit https://support.apple.com/kb/HT208050.

    Dans-MacBook-Pro-2:~ dandemers$ defaults read com.parallels.tools.statecontroller

    {

    "DND_Tools_Enabled_list" = (

    );

    DndPrefExported = 1;

    HDEnabled = 1;

    HDPrefExported = 1;

    "HD_Tools_Enabled_list" = (

    "com.parallels.toolbox.HideDesktop"

    );

    HiddenFiles = (

    "/Users/dandemers/Desktop/Recording #52.mp4",

    "/Users/dandemers/Desktop/Recording #50.mp4",

    "/Users/dandemers/Desktop/Recording #51.mp4",

    "/Users/dandemers/Desktop/Cinchy Video Loop.mp4",

    "/Users/dandemers/Desktop/Recording #57.mp4",

    "/Users/dandemers/Desktop/1080p_1.mp4",

    "/Users/dandemers/Desktop/visualizer.pptx",

    "/Users/dandemers/Desktop/Cinchy.pdf",

    "/Users/dandemers/Desktop/strata.csv",

    "/Users/dandemers/Desktop/Cinchy Strata NY 2019",

    "/Users/dandemers/Desktop/Usage Analysis",

    "/Users/dandemers/Desktop/To Be Organized",

    "/Users/dandemers/Desktop/data_collaboration_for_financial_services.pptx",

    "/Users/dandemers/Desktop/Recording #57_1.mp4",

    "/Users/dandemers/Desktop/Recording #57_1 2.mp4",

    "/Users/dandemers/Desktop/text.txt",

    "/Users/dandemers/Desktop/import.csv",

    "/Users/dandemers/Desktop/Cinchy Strata NY 2019.pptx",

    "/Users/dandemers/Desktop/Relocated Items",

    "/Users/dandemers/Desktop/Vid.mp4",

    "/Users/dandemers/Desktop/Vid.mp4",

    "/Users/dandemers/Desktop/Recording #52.mp4",

    "/Users/dandemers/Desktop/Recording #50.mp4",

    "/Users/dandemers/Desktop/Recording #51.mp4",

    "/Users/dandemers/Desktop/Cinchy Video Loop.mp4",

    "/Users/dandemers/Desktop/Recording #57.mp4",

    "/Users/dandemers/Desktop/1080p_1.mp4",

    "/Users/dandemers/Desktop/visualizer.pptx",

    "/Users/dandemers/Desktop/Cinchy.pdf",

    "/Users/dandemers/Desktop/strata.csv",

    "/Users/dandemers/Desktop/Cinchy Strata NY 2019",

    "/Users/dandemers/Desktop/Relocated Items",

    "/Users/dandemers/Desktop/Usage Analysis",

    "/Users/dandemers/Desktop/To Be Organized",

    "/Users/dandemers/Desktop/data_collaboration_for_financial_services.pptx",

    "/Users/dandemers/Desktop/Recording #57_1.mp4",

    "/Users/dandemers/Desktop/Recording #57_1 2.mp4",

    "/Users/dandemers/Desktop/text.txt",

    "/Users/dandemers/Desktop/import.csv",

    "/Users/dandemers/Desktop/Cinchy Strata NY 2019.pptx",

    "/Users/dandemers/Desktop/Plug and Play Pitch.mp4",

    "/Users/dandemers/Desktop/Cinchy Venture Clash.pptx",

    "/Users/dandemers/Desktop/Cinchy Venture Clash and CIX.mp4",

    "/Users/dandemers/Desktop/Backups",

    "/Users/dandemers/Desktop/untitled folder",

    "/Users/dandemers/Desktop/For Sending",

    "/Users/dandemers/Desktop/Cinchy Overview.pdf",

    "/Users/dandemers/Desktop/Finals",

    "/Users/dandemers/Desktop/Cinchy Venture Clash 2.pptx",

    "/Users/dandemers/Desktop/Recording #63.mp4",

    "/Users/dandemers/Desktop/Cinchy Venture Clash Saved.pptx",

    "/Users/dandemers/Desktop/Cinchy Venture Clash Saved 2.pptx",

    "/Users/dandemers/Desktop/Cinchy Venture Clash USE THIS ONE.pptx"

    );

    }

    Dans-MacBook-Pro-2:~ dandemers$
     
  6. DanD1

    DanD1 Bit Poster

    Messages:
    7
    And the second command...

    Dans-MacBook-Pro-2:~ dandemers$ ls -la@ ~/Desktop/*

    -rw-r--r--@ 1 dandemers staff 86282095 15 Oct 14:48 /Users/dandemers/Desktop/Cinchy Venture Clash Saved 3.pptx

    com.apple.FinderInfo 32

    com.apple.lastuseddate#PS 16

    com.apple.macl 72

    com.apple.metadata:kMDItemWhereFroms 86

    com.apple.quarantine 15

    -rw-r--r--@ 1 dandemers staff 86284119 15 Oct 18:56 /Users/dandemers/Desktop/Cinchy Venture Clash USE THIS ONE.pptx

    com.apple.FinderInfo 32

    com.apple.lastuseddate#PS 16

    com.apple.macl 72

    com.apple.metadata:kMDItemWhereFroms 86

    com.apple.quarantine 35

    -rw-r--r--@ 1 dandemers staff 2787852 15 Oct 21:22 /Users/dandemers/Desktop/Cinchy at CIX (With Script).pdf

    com.apple.lastuseddate#PS 16

    com.apple.macl 72

    com.apple.quarantine 35

    -rw-r--r--@ 1 dandemers staff 3326526 15 Oct 22:02 /Users/dandemers/Desktop/Cinchy at VentureClash (With Script).pdf

    com.apple.lastuseddate#PS 16

    com.apple.macl 72

    com.apple.quarantine 35

    -rw-r--r--@ 1 dandemers staff 196800469 20 Oct 19:57 /Users/dandemers/Desktop/Screen Recording 2019-10-20 at 7.55.51 PM.mov

    com.apple.avkit.thumbnailCacheEncryptionKey 16

    com.apple.avkit.thumbnailCacheIdentifier 16

    com.apple.lastuseddate#PS 16

    com.apple.macl 72

    com.apple.quarantine 31

    Dans-MacBook-Pro-2:~ dandemers$
     
  7. sergk

    sergk Parallels Developers

    Messages:
    260
    Please launch this command too:
     
  8. DanD1

    DanD1 Bit Poster

    Messages:
    7
    Last login: Mon Oct 21 10:53:49 on console


    The default interactive shell is now zsh.

    To update your account to use zsh, please run `chsh -s /bin/zsh`.

    For more details, please visit https://support.apple.com/kb/HT208050.

    Dans-MacBook-Pro:~ dandemers$ ls -laO ~/Desktop/*

    -rw-r--r--@ 1 dandemers staff hidden 86282095 15 Oct 14:48 /Users/dandemers/Desktop/Cinchy Venture Clash Saved 3.pptx

    -rw-r--r--@ 1 dandemers staff hidden 86284119 15 Oct 18:56 /Users/dandemers/Desktop/Cinchy Venture Clash USE THIS ONE.pptx

    -rw-r--r--@ 1 dandemers staff hidden 2787852 15 Oct 21:22 /Users/dandemers/Desktop/Cinchy at CIX (With Script).pdf

    -rw-r--r--@ 1 dandemers staff hidden 3326526 15 Oct 22:02 /Users/dandemers/Desktop/Cinchy at VentureClash (With Script).pdf

    -rw-r--r--@ 1 dandemers staff hidden 196800469 20 Oct 19:57 /Users/dandemers/Desktop/Screen Recording 2019-10-20 at 7.55.51 PM.mov


    /Users/dandemers/Desktop/Fun:

    total 0

    drwxr-xr-x@ 2 dandemers staff hidden 64 21 Oct 10:50 .

    drwx------@ 12 dandemers staff - 384 21 Oct 10:54 ..


    /Users/dandemers/Desktop/Fun 2:

    total 0

    drwxr-xr-x@ 2 dandemers staff hidden 64 21 Oct 10:54 .

    drwx------@ 12 dandemers staff - 384 21 Oct 10:54 ..

    Dans-MacBook-Pro:~ dandemers$
     
  9. Argelian

    Argelian Bit Poster

    Messages:
    26
    Hi there, I couldn't help but read your reply. When presentation mode is on, it "hides" your desktop icons. You can enable/disable that by clicking on the gear icon in the top right corner of Presentation Mode app.
    Screen Shot 2019-10-21 at 5.58.29 PM.png
     
  10. sergk

    sergk Parallels Developers

    Messages:
    260
    DanD1,

    Thanks for information. From what I see you have 'Hide Desktop' tool enabled in Parallels Toolbox.
    'Hide Desktop' tool can only hide/show files on Desktop. And it can interfere with 'Presentation Mode' that also can show/hide files on Desktop.

    First of all, make sure that Hide Desktop tool is disabled - open Parallels Toolbox and disable 'Hide Desktop' tool if it is enabled. Make sure that Presentation mode is OFF too. Then if problem still there launch these commands in Terminal app and copy output here:
    Code:
    defaults read com.parallels.tools.statecontroller
    ls -laO ~/Desktop/*
     

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