How can I move Parallels Desktop 10 license to my new Mac.

Discussion in 'General Questions' started by St.Jimmy, Nov 22, 2019.

  1. St.Jimmy

    St.Jimmy Bit poster

    Messages:
    2
    I tried to move my Parallels Desktop v10 license to my new mac.
    Restarting PD did not make PD accepting the old license.
    prlsrvctl activate-license-online
    ended up with "Unable to confirm the product license. You have reached the maximum number of activations..."
    prlsrvctl deactivate-license
    on my old mac yielded "Failed to deactivate the license: This product could not be activated because your activation key is invalid. Make sure you typed the key correctly or contact the Parallels support team for assistance."

    How can I transfer the license to the new Mac ?
     
  2. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    We have reset the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
  3. St.Jimmy

    St.Jimmy Bit poster

    Messages:
    2
    It helped, thanks!
     
  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    We are glad to hear that. Feel free to reach out to us anytime for support.
     

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