License renew, update

Discussion in 'General Questions' started by GermanT1, Dec 13, 2020.

  1. GermanT1

    GermanT1 Bit poster

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    I got this message in my Mac after three weeks I did not use my Parallels. ''Your parallels Desktop for Mac Standard edition has expired'' To continued using renew or purchase a new license
    I was very happy to have in my Mac Linux and windows, but last year in France my Mac Laptop was robbed from the car after smashed windows and took our luggage, I bought a new Mac but I could not get help from parallels to reuse/reinstall parallels in this new Unit, I had a parallels license for almost 4 years, just from time to time it was updated. I had to buy a new license in Dec 4 2019, but it seems like it was one year lease because now I can not use it unless I buy a new license. I have Windows 7 that I bought when I got parallels, but I never have to buy again, license and software is forever and this is from one of the most abusive companies in Software, Microsoft, but I can not believe on message I am reading that a software coming from Germany you buy license for a year, I think the proper term should "Lease", or did I bought a different type of license last year?
     
  2. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,120
    Hello,
    Thank you for your feedback.
    We are sorry to hear that you're unhappy with the software and we are here to help.
    If you decide to investigate the issue further please let us know and provide us with you Parallels Desktop license key via the private message.
    Looking forward to your reply.
     
  3. GermanT1

    GermanT1 Bit poster

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    Maria, Thanks for your email.

    Sorry stupid question, but how to access private message

    German
     
  4. Maria@Parallels

    Maria@Parallels Problem solver

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    Please sorry my bad, forget to provide you with the details. Please just reply on my PM
     
  5. GermanT1

    GermanT1 Bit poster

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    Maria, I sent you my response, but what is PM?
     
  6. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,120
    PM - private message. Will reply you as fast as possible.
     

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