Cannot install Parallel-Tools 16.1.2 - driverprl_dd fails

Discussion in 'Installation and Configuration of Parallels Desktop' started by jgrotepass, Jan 21, 2021.

  1. jgrotepass

    jgrotepass Bit poster

    Messages:
    6
    Host System: Mac OS Big Sur iMac (Intel)
    Guest System: Win 10 Pro 20H2
    Issue: Parallel Tools Installation aborts with Error (event log) "Product: Parallel Tools -- Failed to install driverprl_dd"
    After installing Parallels Desktop (also now Pro) 16.1.2 - after 16.1.1 - the installation of the Parallel Tools failed and ended in a Reboot. I tried all recommendations without success.
    The Update-Info for 16.1.1 mentioned that this issue should be fixed in 16.1.1 - somehow this still occurs.
    Any ideas?
     
  2. Hi, is it possible to reproduce the issue and collect the tech report right after that?
    If yes, please post the report's ID here.
    Looking forward to your reply.
     
  3. jgrotepass

    jgrotepass Bit poster

    Messages:
    6
    The report ID is: 360164230 and 360168054 (after retrying)
     
  4. DivyenduS

    DivyenduS Bit poster

    Messages:
    2
    I changed my Macbook. I want to transfer my old account to a new Macbook. When I want to register it says "This license key is already registered in a different account." How can I register in New.
     
  5. jgrotepass

    jgrotepass Bit poster

    Messages:
    6
    Push this one up. Please don't hijack this three with Key questions.
     
  6. Hello, could you reply us back via the private message please?
     

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