If I open the VM in "Fullscreen for games"-mode (Parallels 15 / Big Sur) I get a notification in the upper right corner, but I can't click on it to dismiss it, so it stays there. It even moves to my Mac desktop. Is there a way to not show this message? In the preferences there is only an option to show all notifications again, not an option to turn these off.
Fullscreen for games, can't close notification
- Thread starter OliverA1
- Start date
Maria@Parallels
Problem solver
Hello, could you share with us a screenshot of this notification please?
Maria@Parallels
Problem solver
Thanks a lot for the provided information. Are you able to click on the "do not show it again" option?
What is your Parallels Desktop version?
Maria@Parallels
Problem solver
Hello, what is your Parallels Desktop version? Does the issue reoccur only in Full screen mode?
RichardK22
Bit poster
I also have the exact same issue, it's extremely annoying. The options to dismiss are greyed out and do not accept any mouse click, I am running Version 15 on MacOS Big Sur. Other than this in seems to run OK the notification just gets in the way when using in Full Screen
Maria@Parallels
Problem solver
Hi, did you test it with the Parallels Desktop 16?
Could you collect the tech report once the issue reoccurs please?
RichardK22
Bit poster
Hello, I only have a parallels 15 licence, the issue occurs all of the time when in full screen.
Maria@Parallels
Problem solver
What is your macOS version?
RichardK22
Bit poster
As stated in my comment above Mac OS Big Sur
McallenT@P
Parallels Team
Hello @AntonF3, Please refer the below KB articles to create a Support ticket number and technical report ID and reply to this with the support ticket number and technical report ID.
https://kb.parallels.com/6571
https://kb.parallels.com/9058
Thanks,
McAllen
If it's any use to anyone, I found that if I got another macOS notification to appear over the top of the stuck message and clicked it while it was underneath the macOS one it became active. I was able to to click the "Do no show again" and close it. Happened totally by accident for me but if you want to try it for yourself, I was:
1. Playing something in Apple Music while looking at a Windows VM with the Parallels "Full Screen" message stuck on the screen dead/greyed out.
2. Skipped a track by hitting the F9 key on a Magic Keyboard which popped up the next track macOS notification over the stuck Parallels one.
3. Clicked on the notification with really bad aim and managed to click the stuck Parallels notification underneath that.
4. Discovered it was completely active and I could tick the box and close it for good. Huzzah!
I'd find a way to undo this to try and replicate it myself but having spent a year or so with that hovering over my VMs I'm not touching anything now.
1. Playing something in Apple Music while looking at a Windows VM with the Parallels "Full Screen" message stuck on the screen dead/greyed out.
2. Skipped a track by hitting the F9 key on a Magic Keyboard which popped up the next track macOS notification over the stuck Parallels one.
3. Clicked on the notification with really bad aim and managed to click the stuck Parallels notification underneath that.
4. Discovered it was completely active and I could tick the box and close it for good. Huzzah!
I'd find a way to undo this to try and replicate it myself but having spent a year or so with that hovering over my VMs I'm not touching anything now.