Downgrading my version on MacOSX10.12.6

B

bobj9

Bit poster
I have just migrated to a newer laptop and when I ran Parallels Desktop, V10, it automatically upgraded to version 11. Now I dont have a version I can run. How can I downgrade back to version 10?
 
Maria,

downloaded legacy version and tried to use key to activate but it failed with message that it has reached its activation limit. As I have moved to a new laptop how can I deactivate the old copy? This occured after I got the message saying I could activate on the new laptop and deactivate on the old one.

bobj
 
bobj9 said:
Maria,

downloaded legacy version and tried to use key to activate but it failed with message that it has reached its activation limit. As I have moved to a new laptop how can I deactivate the old copy? This occured after I got the message saying I could activate on the new laptop and deactivate on the old one.

bobj
Click to expand...
Hi, please do a sign-out from your Parallels Desktop application on the old computer, click on the Parallels Desktop menu, and select Account & License. In the activation window, click on your account email address and select Sign Out. For more information, please refer to ( https://kb.parallels.com/123461 ) and then try activating on the new computer. Thanks.
 
Anand,

my old laptop has given up the ghost so am unable to login cause it won't even boot. Any other options? Can you guys deactivate the old laptop?

bobj
 
Hello, please DM us the Parallels Desktop for Mac license key with which you are trying to activate Parallels Desktop so that we will be able to resolve the issue for you. Thanks!
 
Bhargava

how do I DM you?

FYI, the legacy licenses table shows 7 versions being licensed. Could we clear versions 10 and 11? That way, I can use the most appropriate one, if 11 doesn't work can use 10.

bobj
 
bobj9 said:
Bhargava

how do I DM you?

FYI, the legacy licenses table shows 7 versions being licensed. Could we clear versions 10 and 11? That way, I can use the most appropriate one, if 11 doesn't work can use 10.

bobj
Click to expand...
Hello, kindly check you private message and reply us there. Thanks, Parallels Team.
 
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