Downgrading my version on MacOSX10.12.6

Discussion in 'General Questions' started by bobj9, Aug 31, 2021.

  1. bobj9

    bobj9 Bit Poster

    Messages:
    5
    I have just migrated to a newer laptop and when I ran Parallels Desktop, V10, it automatically upgraded to version 11. Now I dont have a version I can run. How can I downgrade back to version 10?
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hello, you can download Parallels Desktop 10 from this KB article and activate it with your license key.
    Please let us know if you have any additional questions.
     
  3. bobj9

    bobj9 Bit Poster

    Messages:
    5
    Maria,

    downloaded legacy version and tried to use key to activate but it failed with message that it has reached its activation limit. As I have moved to a new laptop how can I deactivate the old copy? This occured after I got the message saying I could activate on the new laptop and deactivate on the old one.

    bobj
     
  4. Anand48

    Anand48 Bit Poster

    Messages:
    64
    Hi, please do a sign-out from your Parallels Desktop application on the old computer, click on the Parallels Desktop menu, and select Account & License. In the activation window, click on your account email address and select Sign Out. For more information, please refer to ( https://kb.parallels.com/123461 ) and then try activating on the new computer. Thanks.
     
  5. bobj9

    bobj9 Bit Poster

    Messages:
    5
    Anand,

    my old laptop has given up the ghost so am unable to login cause it won't even boot. Any other options? Can you guys deactivate the old laptop?

    bobj
     
  6. Bhargava@Parallels

    Bhargava@Parallels Staff Member

    Messages:
    20
    Hello, please DM us the Parallels Desktop for Mac license key with which you are trying to activate Parallels Desktop so that we will be able to resolve the issue for you. Thanks!
     
  7. bobj9

    bobj9 Bit Poster

    Messages:
    5
    Bhargava

    how do I DM you?

    FYI, the legacy licenses table shows 7 versions being licensed. Could we clear versions 10 and 11? That way, I can use the most appropriate one, if 11 doesn't work can use 10.

    bobj
     
  8. bobj9

    bobj9 Bit Poster

    Messages:
    5
    a junkmessage to get out of this loop
     
  9. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    188
    Hello, kindly check you private message and reply us there. Thanks, Parallels Team.
     

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