Problemas con la compra de la licencia de un año

Use la version de prueba durante los 14 dias, ahora que ya estaba vencida contrate una licencia de un año, pero para activarla me pide la clave de actualizacion, la cual no se donde se puede encontrar

 

Hello,
did you use Parallels Desktop before (except the trial version)?

 

If you didn't use Parallels Desktop before you need a full version instead of the Upgrade.
In this case we can provide you with a refund of your Upgrade license and you will be able to purchase the full license key.
Could reply us back with your purchase order number please?

 

no, just use the trial version

 

I would appreciate if I could get the refund, my order number is 299413890

 

Hello @RafaelA9 kindly delete this public post, and please don't share your personal details in the public post because of security purpose, kindly check your private message and reply us back. Thanks, Parallels Team.

 

Como se puede borrar, disculpe la ignorancia.