You have entered an upgrade key. Please confirm it with a key from the previous version

Excuse me, I purchased the upgraded version and it's asking for the previous key.But i dont have any, I think the only option is to purchase the new licence one, so please can I ask for a refund to buy the new license.

 

Hi, we have already initiated the refund for you.

 

thanks

 

Hi, we are happy to help you. Please reach us back for any further queries.