This license key is associated with another Parallels account...

I got a new macbook & I tried to use replace my old computer with my license key & got this error. When I logged into my account, it says that I don't have any Parallels product - I am not sure when I register the key, I made a typo in my email address. I tried logging in and logging out - the issue persisted.
Please assist.

 

Hello, we have sent you a private message. Kindly help us with your registered email address over there.

 

compre la licencia y vendi mi MacBook, ahora que la quiero activar me sale esta ventana , favor ayúdenme

 

Hello JoseM72, Please reply us with the details of your Parallels Desktop account to assist you further. Thanks.