License registered in the wrong account

Discussion in 'General Questions' started by anton30, Aug 29, 2022.

  1. anton30

    anton30 Bit poster

    Messages:
    5
    Good morning,
    apologies if I'm posting in the incorrect section, but I didn't find one for activation support.
    I just accidentally a retail box serial number, to the incorrect account.
    Reason why, is when I registered for the demo, I probably wrote the incorrect email. After weeks of trial, I've got my license, I filled it in Parallels Desktop, but I just realised that it has been associated to the wrong email/account. I'm not in the condition to gain access to such email, and I can't even register it, as it is apparently already in use from a Chinese? user. I can't even contact Parallel support, probably because I don't have any license associated to my personal (correct one) account.
    Please can anybody help? I just literally wasted a serial number if I'll not be able to contact the support and explain the situation.

    Kind regards
     
  2. anton30

    anton30 Bit poster

    Messages:
    5
    I just accidentally *activated a retail box serial number, to the incorrect account.
     
  3. anton30

    anton30 Bit poster

    Messages:
    5
    update: I've seen similar posts, and I suppose that I have PM @Maria@Parallels with my license, but I'm unable to send her PM, maybe because I'm a new user in the forum, Maria if you're there, please can you help? :(
     
  4. anton30

    anton30 Bit poster

    Messages:
    5
    fixed thanks to twitter support
     
  5. Bhargava

    Bhargava Bit poster

    Messages:
    343
    We are glad that your issue is resolved. Please let us know if you have any additional questions.
     

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