YOU HAVE ENTERED AN UPGRADE KEY. PLEASE ENTER KEY FROM PREVIOUS VERSION

I have bought Parallels 18 for the first time (one time purchase) and upon entering the key, I got the message mentioned in the title. My trial is left of another 4 days. Please help me in sorting this issue out.

 

Hello, please be informed that in order to activate Parallels Desktop for Mac Upgrade license you must have a Parallels Desktop legacy permanent license to act like the previous version key while activation. If confirmed we will be able to initiate the refund for either Parallels Desktop for Mac Upgrade license, so that you can purchase Parallels Desktop for Mac full version. Thanks.

 

I never had a previous version. I just installed the latest trial version and as it was ending I purchased the Parallels Desktop (Standard Edition for $70) and upon purchasing I was asked to enter key and after that they asked to enter key for previous version which I don't have. I mistakenly did that, I should've chosen New License.

 

Please do refund me and upon refund, please do inform me.

 

Hello, please DM us with your payment reference number or the Parallels Desktop for Mac license key so that we can initiate the refund. Thanks.

 

The reference number provided on the invoice is : 375715509 and the invoice number is : AKD-736101485062.

Upon a successful refund, please do inform me over here.

Thanks.

 

Please update me @Bhargava@Parallels

 

I was not the one who got my liences activation code I would be glad you do help me send my activation key to ,my email George.little36@gmail.com

 

Please let me know

 

Please tell me if you reversed it yet or not?

 

I don't know the previous key anymore

 

Hello, we have initiated the refund request for your order for "$69.99" has been submitted for processing. Refunds take five to seven business days to appear on your account. Thanks.

 

I also have the same issue. I need to enter the previous license which I don't have because I just used the trial only. And after I purchased the license, I cannot activate my parallel at all, I don't have the previous license. PLEASE HELP ME!