Renewal bill payed, but status still "Expired"

Discussion in 'General Questions' started by LoyW, Jan 31, 2023.

  1. LoyW

    LoyW Bit poster

    Messages:
    2
    Yesterday, I payed the renewal bill of Parallels Desktop by click link in the email send by Cleverbridge, payment option is Alipay.
    Alipay says transaction successfully, but when returned to cleverbridge page, it says failed, and Parallels Desktop subscription status is still "Expired".
    I have called the customer service hotline of Alipay yesterday, they ask me email to Cleverbridge and wait.
    I have sent an email to Cleverbridge via their feedback web page yesterday, no reply until now.
    What should I do to solve this asap? It has seriously affected my work!
    dashboard_status.png alipay_status.jpeg
     
  2. LoyW

    LoyW Bit poster

    Messages:
    2
    email received from cleverbridge, says I have to wait 4-5 days!
     
  3. Bhargava

    Bhargava Bit poster

    Messages:
    409
    Hello, we have sent you a private message. Please provide us with the payment reference number or the Parallels Desktop for Mac license key so that we can check this further. Thanks.
     

Share This Page