Unable to activate after Mac reintallation

Y

Yue1

Bit poster
I have sent my Mac to repair, and the disk is wiped out. When I tried to reinstall the PD and activate it, it failed with error like the old license key is not accepted by the activate server.截屏2023-09-23 11.46.37.png
 
The version is 17. The upgrade license is accepted but when it prompt to get the original license, the activate sever rejected it
 
Yue1 said:
The version is 17. The upgrade license is accepted but when it prompt to get the original license, the activate sever rejected it
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Hello,
We have sent you a private message to request for additional information to proceed further with your request.
Thank you.
 
HeikoM4 said:
Have the same problem, they never answered back!
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Indeed, PD is a great software; however, it is not considered inexpensive. Additionally, email customer support is offered separately, and the experience of resolving issues through the forum is less than satisfactory, with no guarantee of timely solutions.
 
I also have this issue, have a Permanent Licence for Parallels Desktop 14 and I had to swap the SSD out on my mac due to disk failure and now it says I'm at the activation limit. Not sure why I can't just email support for help, I paid for the software for a Perpetual Licence now they want me to pay subscription to be able to email support? Can someone from Corel / Parallels please contact me?
 
Rev IT NZ said:
I also have this issue, have a Permanent Licence for Parallels Desktop 14 and I had to swap the SSD out on my mac due to disk failure and now it says I'm at the activation limit. Not sure why I can't just email support for help, I paid for the software for a Perpetual Licence now they want me to pay subscription to be able to email support? Can someone from Corel / Parallels please contact me?
Click to expand...
Hello,
Kindly check your personal message.
Regards,
 
Rev IT NZ said:
I also have this issue, have a Permanent Licence for Parallels Desktop 14 and I had to swap the SSD out on my mac due to disk failure and now it says I'm at the activation limit. Not sure why I can't just email support for help, I paid for the software for a Perpetual Licence now they want me to pay subscription to be able to email support? Can someone from Corel / Parallels please contact me?
Click to expand...
Hello @Rev IT NZ
We made some changes.
Kindly check if you are able to activate your license.
Regards,
 
ManfredS13 said:
Hey Guys i have the same problem.
After a reinstall the the activationlimit is exceeded.
Can you guys help me here
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Hello,
Thank you for the provided feedback.
We have sent you a private message, please check it and provide us with the requested information.
Best regards!
 
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