My license key is associated with another Parallels account

[ChizaB]

I'm on a new MacBook Pro and attempting to set Parallels back up. Since my Intel VMs are no longer compatible with my new Mac I'm trying to start a new VM.

Parallels prompts me for my activation key, and when I enter the key I receive an error message (attached).

My subscription renewed just a couple months ago and I use Parallels for work. I need Support to contact me ASAP to address this issue.

 

[Avinash Bundhoo]

I'm on a new MacBook Pro and attempting to set Parallels back up. Since my Intel VMs are no longer compatible with my new Mac I'm trying to start a new VM.

Parallels prompts me for my activation key, and when I enter the key I receive an error message (attached).

My subscription renewed just a couple months ago and I use Parallels for work. I need Support to contact me ASAP to address this issue.

Hello.
Thank you for reaching out.
Please check your personal message inbox, and reply to us at your convenience.
Thank you!

 

[MaryJ10]

This information is beneficial for those who need it. I hope you will make many more posts like this...