Cannot deactivate subscription due to "product key being registered to a different account"

Discussion in 'Licensing and Activation' started by JuniperT, Aug 6, 2025 at 5:11 AM.

  1. JuniperT

    JuniperT Bit poster

    Messages:
    1
    This is definitely not the case as I have the email with the initial product key when I signed up. Reading the forums looks like multiple people have been having a similar issue and it is a problem on Parallels end.
    Very unhappy with having to go to a forum to get support's attention just to cancel a subscription.
     
    JuniperT, Aug 6, 2025 at 5:11 AM
    #1
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    757
    Hello.

    Please check your personal message inbox, and reply to us at your convenience.

    Thank you!
     
    Avinash Bundhoo, Aug 6, 2025 at 7:27 PM
    #2
  3. Semjon

    Semjon Bit poster

    Messages:
    2
    Hello! I have a permanent license for parallels desktop 14. Will it be enough for me to buy an upgrade to version 20 or do I need to buy a full license again?
     
    Semjon, Aug 7, 2025 at 7:18 AM
    #3
  4. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    757
    Hello Semjon,

    You can purchase an Parallels Desktop 20 upgrade license key and use your Parallels Desktop 14 as confirmation key to activate Parallels Desktop 20.

    You can purchase the license from the link below:

    https://www.parallels.com/products/...Tt06AROIKzHu9SZdUbco117QZRa006LPr_TZY78YfATw0

    Thanks
     
    Avinash Bundhoo, Aug 8, 2025 at 3:33 AM
    #4

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