2 licenses failed to upgrade

Discussion in 'Installation and Configuration of Parallels Desktop' started by DavidR24, Aug 22, 2017.

  1. DavidR24

    DavidR24 Bit poster

    Messages:
    2
    Hi,

    I bought 6 parallels 12 licenses last week. I had already installed 4 of the licenses by last night (August 21, 2017) and, therefore, got the upgrade to version 13 emails with new activation keys. However, I tried to install the remaining two licenses this morning but I am unable to figure out how to get replacement keys for the remaining two licenses to upgrade them to version 13.
     
  2. DavidR24

    DavidR24 Bit poster

    Messages:
    2
    Hi again,

    Nevermind! It took a while but I did finally get an upgrade key from parallels and I'm assuming the same will occur once I activate my final license.

    Thanks,
    Dave
     
  3. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    We are glad that you have received your upgrade keys. Make sure you also register your another license in Tech Guarantee period to receive an upgrade key.
     

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