Access blocked: Parallels's request is invalid when doing google SSO

H

HongjunM

Bit poster
Hello, I have a Parallels Desktop 14 for MAC getting the above web browser errors when trying to login through google authentication. This installation was working fine. Several months back, I wanted to move the license from this MAC to the other MAC and got the help from this support forum to make the license move successful. Now I want to use this MAC again but after I launch the VM and try to sign in to activate the license I got the following error.

~~~~~~~~~~~~~~
Sign in with Google
Access blocked: Parallels's request is invalid

You can't sign in because Parallels sent an invalid request. You can try again later, or contact the developer about this issue. Learn more about this error
If you are a developer of Parallels, see error details.
Error 400: invalid_request
~~~~~~~~~~~~~~~

Thanks
Hongjun
 
HongjunM said:
Hello, I have a Parallels Desktop 14 for MAC getting the above web browser errors when trying to login through google authentication. This installation was working fine. Several months back, I wanted to move the license from this MAC to the other MAC and got the help from this support forum to make the license move successful. Now I want to use this MAC again but after I launch the VM and try to sign in to activate the license I got the following error.

~~~~~~~~~~~~~~
Sign in with Google
Access blocked: Parallels's request is invalid

You can't sign in because Parallels sent an invalid request. You can try again later, or contact the developer about this issue. Learn more about this error
If you are a developer of Parallels, see error details.
Error 400: invalid_request
~~~~~~~~~~~~~~~

Thanks
Hongjun
Click to expand...
Dear Hongjun,
We have replied to your query via ticket#3905413 . Kindly check your email and provide us with your feedback.
Best regards!
 
I'm having the same problem. Why would you not publish your response in this public forum so that others who face this issue can have easy access to it? What do I do to resolve this?
 
LG_2 said:
I'm having the same problem. Why would you not publish your response in this public forum so that others who face this issue can have easy access to it? What do I do to resolve this?
Click to expand...
Hello LG,
In order to resolve the issue, kindly follow the steps below:

1. Sign in normally (enter login and password) using Gmail credentials without using the "Sign in with Google" button.
(The above only works if your Gmail and your Parallels MyAccount password is the same.)

2. If you don't remember the password, please let us know so that we open an internal ticket for you.

Best regards.
 
Hi!

I am unable to do this as well. Cannot use Google SSO to authenticate my subscription. Please provide a solution for the same
 
AdarshP said:
Hi!

I am unable to do this as well. Cannot use Google SSO to authenticate my subscription. Please provide a solution for the same
Click to expand...
Hello Adarsh,
In order to resolve the issue, kindly follow the steps below:
1. Sign in normally (enter login and password) using Gmail credentials without using the "Sign in with Google" button.
(The above only works if your Gmail and your Parallels MyAccount password is the same.)
2. If you don't remember the password, please let us know so that we open an internal ticket for you.
Best regards.
 
MehmetY2 said:
I have the same problem..
Click to expand...
Hello Mehmet,
In order to resolve the issue, kindly follow the steps below:
1. Sign in normally (enter login and password) using Gmail credentials without using the "Sign in with Google" button.
(The above only works if your Gmail and your Parallels MyAccount password is the same.)
2. If you don't remember the password, please let us know so that we open an internal ticket for you.
Best regards.
 
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