Account activation... associated with another Parallels account

Discussion in 'Licensing and Activation' started by GregS17, Jul 2, 2024.

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  1. GregS17

    GregS17 Bit poster

    Messages:
    1
    Hi,

    I've upgraded my Mac and after installing Parallels, the activation (correctly) says that my license is used on another Mac, but when I try to activate it on the new Mac (hence deactivating it from the old, unavailable Mac), it states (incorrectly) that my license key is associated with another Parallels account.

    I checked the key, retrieved the invoice. It's an active key, on the correct account.
     
    GregS17, Jul 2, 2024
    #1
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    564
    Hello,
    Thank you for reaching out.
    We have sent you a private message, please check it and provide us with the requested information.
    Best regards!
     
    Avinash Bundhoo, Jul 4, 2024
    #2
  3. JasonM44

    JasonM44 Bit poster

    Messages:
    7
    Hi,
    I'm using Parallels Desktop 12 and moved to another computer, is there a way to de-activate the license on the old computer?

    The key I'm attempting to re-activate ends with -8EFBFC
    Thanks
     
    JasonM44, Aug 7, 2024
    #3
  4. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    564
    Hello Jason,

    Thank you for reaching out.

    You can follow the link https://kb.parallels.com/123461 to have more information on moving your license to a new Mac.
    We have verified your account and we can see that the license has been successfully activated on a Mac OS X 10.15.7(19H2026) and the last contact with our servers was on 2024-08-08 03:47.

    Should you need further assistance, please let us know.

    Thanks
     
    Avinash Bundhoo, Aug 7, 2024
    #4

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