Administrator Password?

Discussion in 'Installation and Configuration' started by NathanD5, Mar 1, 2018.

  1. NathanD5

    NathanD5

    Messages:
    1
    Hello All, I can not find my administrator password to begin installation. Does anyone know how to reset this?
    Thanks,

    Nate
     
  2. Hi NathanD5. If you are referring to the Mac admin password, please refer this article to reset the password of a macOS user account.
     
  3. OscarP1

    OscarP1 Bit Poster

    Messages:
    3
    Hello. I have just installed Parallels on my mac. It self installed Windows 10, and since the first use it asks for user credentials. What user and password am I supossed to use? Thanks a lot in advance!!
     
  4. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,141
    Hi @OscarP1, it should be the Mac login credentials. If the issue persists, please go to Help menu of Parallels Desktop application and send us the technical data report via Send Technical Data... menu item? Then, post the number here.
     
  5. OscarP1

    OscarP1 Bit Poster

    Messages:
    3
    Thank you @PaulChris@Parallels . The number is 257577535. I have noticed also that before going into the credentials screen, there is a "Your count is disabled. Contact your system administrator" message.
     
    Last edited: May 21, 2018
  6. OscarP1

    OscarP1 Bit Poster

    Messages:
    3
    Hello @PaulChris@Parallels ! I have posted the number as required, but still I have not received a solution from you. Would you please tell me anything further I should do?
     
  7. AJ@Parallels

    AJ@Parallels Kilo Poster

    Messages:
    752
    To help us understand the issue better, please take a screenshot of it (refer to http://bit.ly/2pSJ1AZ for assistance) and reply with the same.
     
  8. SeanJ3

    SeanJ3 Bit Poster

    Messages:
    1
    This is happening to me on multiple computers. Every time Parallels is opened, ie reboot of Mac. it ask for administrator username/password. I input that information and it works fine, but the users have to call me daily to remote in and enter that. Make it stop please :)
     
    PaulChris@Parallels likes this.
  9. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,141
    Hi @SeanJ3, Our Development team is currently investigating this issue. Additionally, subscribe to this article to be notified of the released update in the product.
     
  10. RockerDown

    RockerDown

    Messages:
    1
    Not sure how so many people can be so wrong or not understand the question...
    The answer is... there is no password. Just click next or enter or whatever the window says with nothing in the data field.
     

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