After hardware-exchange: not able to activate license

Discussion in 'Installation and Configuration' started by KarstenG, Jan 22, 2020.

  1. KarstenG

    KarstenG Bit Poster

    Messages:
    7
    Hi there,

    after some serious graphic problems on my mac I had to change the logic board of my iMac via service provider. So I wasn't able to deactivate the old license. With new hardware I'm not able to use my license. Any help is appreciated :)

    greetings
    Karsten
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,021
    Hi, we've reset your license key, please try to reactivate your license and let us know how does it work.
     
  3. KarstenG

    KarstenG Bit Poster

    Messages:
    7
    Unfortunately it doesn't work.
     
  4. KarstenG

    KarstenG Bit Poster

    Messages:
    7
    Doesn't work! Please help!!!
     
  5. KarstenG

    KarstenG Bit Poster

    Messages:
    7
    Hi Maria, I still need help!
     
  6. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,700
    We request you to let us know the error you are getting and the ending 6 characters of the key to check.
     

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