Audio Download Not Working On SoundCloud

Discussion in 'Parallels Toolbox for Mac' started by AndyT1, Jun 21, 2017.

  1. AndyT1

    AndyT1 Bit Poster

    Messages:
    3
    I recently purchased the standalone "Download Video" app. I enjoyed it so much i wanted to try the Audio Download app in the Parallels Toolbox, to try and get some songs on Soundcloud. It had been working fine for a few days but now it has gone dark and seems it won't download anything from SoundCloud, other music sites still work.

    I know you guys ask for specific songs but it won't download anything from SoundCloud, not even songs that successfully downloaded in the past with the app.

    I'm posting because i'm curious if anyone else is having this problem or it's just me.

    P.S the Download Video app also worked to download audio but it seems that is also not working for me (on SoundCloud).
     
  2. AndyT1

    AndyT1 Bit Poster

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    3
  3. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,361
    Hi @AndyT1 , please try uninstalling and reinstalling Parallels Toolbox and check if that works.
     
  4. AndyT1

    AndyT1 Bit Poster

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    3
    That did not work.
     
  5. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,142
    Hi @AndyT1, please be informed that the update for Parallels Toolbox for Mac 1.7.0 (1026) addresses this issue. Parallels strongly recommend keeping your copy of Parallels Desktop up-to-date. Check out the Update Summary at http://kb.parallels.com/123955
     
  6. AndyTheJunkFoodKing

    AndyTheJunkFoodKing Bit Poster

    Messages:
    21
    Hey guys, having trouble with Soundcloud again.
    I'm trying to download this song:
    https://soundcloud.com/important_man464/wind-in-my-sails
    I get the error message "failed to get the audio. This service may not be supported".
    I'm getting this error with other songs as well. Can u guys look into it again for me, thanks!

    I wonder why it stops working from time to time?
    I've tried: signing out, uninstalling. I'm currently on Version 2.0.2 (1213).
     
  7. sergk

    sergk Parallels Developers

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    235
    Hello,

    yes, we know about problem with 'soundcloud' and working on fixing it.
    Possibility to download media from web is strictly depends on concrete site. Sometimes web sites change their API and we have to update our downloading mechanism accordingly.
     
  8. AndyTheJunkFoodKing

    AndyTheJunkFoodKing Bit Poster

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    21
  9. AndyTheJunkFoodKing

    AndyTheJunkFoodKing Bit Poster

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    Thank you for fixing it again!
    Sorry to keep asking, it's just my favorite tool in the Toolbox. It's the reason i subscribed in the first place. It's so much better than using those shady 3rd party sites for downloading audio from Youtube or Soundcloud.
     
  10. AndyTheJunkFoodKing

    AndyTheJunkFoodKing Bit Poster

    Messages:
    21
    Hey guys me again :( So sorry!
    But can we get another update for Soundcloud on the Audio Download tool?
    Currently not able to download any songs from there,
    Youtube and other sites seem to be working fine tho.

    Currently trying to download this song:
    https://soundcloud.com/timisaweeb/u-was-at-the-club

    Sent technical data with Report ID #: 303805624
     
  11. sergk

    sergk Parallels Developers

    Messages:
    235
    Hello,
    thank you for reporting the issue, we're already working on fix for this problem.
     
  12. AmanM1

    AmanM1 Bit Poster

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    3
    Which downloader should we use to download videos from soundcloud??
     
  13. sergk

    sergk Parallels Developers

    Messages:
    235
    Hi,
    try 'Download Audio' tool from Parallels Toolbox. Is it working for you?
     
  14. AmanM1

    AmanM1 Bit Poster

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    3
  15. AndyTheJunkFoodKing

    AndyTheJunkFoodKing Bit Poster

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    Can we get a fix for Soundcloud, i know u guys just fixed youtube and i thank you for that!

    It seems like i go a long period of time without downloading anything and then just as i find something it goes down. Just my luck i guess, they change their API just as i find something.

    the song i found is just available on Soundcloud no bandcamp, itunes, amazon, spotify. So i'd really like to download it and have a backup in case it disappears from the internet.
     
  16. sergk

    sergk Parallels Developers

    Messages:
    235
    Hello,

    Could you give us a link to this song on Soundcloud?

    Could other songs be downloaded from Soundcloud, btw?
     
  17. AndyTheJunkFoodKing

    AndyTheJunkFoodKing Bit Poster

    Messages:
    21
  18. AndyTheJunkFoodKing

    AndyTheJunkFoodKing Bit Poster

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    Soundcloud still down my guys
     
  19. sergk

    sergk Parallels Developers

    Messages:
    235
    Hello,
    yep, we're working on it. I hope we'll release the fix soon.
     

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