Automatic renewal & refund

Dear Parallels Support Team,
I am writing to formally dispute an unauthorized charge for the auto-renewal of my Parallels Desktop for Mac Business Edition subscription.
(Cleverbridge Reference: 518500260)
Issue Summary:

• I did NOT authorize this automatic renewal
• I did NOT receive any advance notification or reminder about the upcoming renewal
• The charge was processed without my consent

I checked my email thoroughly, including spam/junk folders, and there was no advance notice of this renewal. Without proper notification, I had no opportunity to cancel before being charged.
Request:
I am requesting an immediate full refund of this charge
I expect better customer service from Parallels and trust this can be resolved promptly.
I await your urgent response(email:kjseo@saluscare.co.kr).

 

Hello Parallels Support Team,
I've just noticed that my Parallels subscription was automatically renewed, even though I haven't used the software in months. I canceled the subscription immediately after seeing the charge, but the renewal had already been processed.
Could you please assist me with a refund for this unintended renewal? Reference number: 519147383
Thank you in advance.

 

Hi,
I am also writing to dispute an unauthorized charge of our company card for Parallels subscription. Please note that currently we have NO active subscription.

• I did NOT authorize this charge
• I did NOT receive any advance notification or reminder about the upcoming renewal
• The charge was processed without my consent

I checked my email thoroughly, including spam/junk folders, and there was no advance notice of this renewal. Without proper notification, I had no opportunity to cancel before being charged.
ПОС 99.99 EUR, авт.код:065901, CBA*Parallels/Cologne/PAN:4273****4115/CT:01

Request:
I am requesting an immediate full refund of this charge
I expect better customer service from Parallels and trust this can be resolved promptly.

 

Hello,
I activated the app via the App Store on December 1st, but I still haven't received my license key. Even when I log in to my account and use the "Restore Purchases" option, nothing happens.

I opened a support ticket (no. 5537226), but I haven't received any reply since December 1st.
Can someone please help me?

Thx Loïck

 

I have something similar, I got an email stating "You have subscribed to Parallels Desktop for Mac Pro Edition (1 Year). Another successful payment has been applied to your subscription. Cleverbridge reference number 519580204" but when I login to my account I have only expired subscriptions. Please let me know what account you charged. Also, it is a shame and not really in your interest that I have to share this publicly because there is no option to contact support in my account.

 

Hello,
I would like to request a refund for my recent purchase of Parallels Desktop for Mac Standard (1 year), order number 524274792 (receipt number AKD-736123736347), purchased on 9 December 2025 for CNY 348.60 via Alipay.

I have not activated or used the license and would like to cancel this order and receive a full refund to the original payment method.

Please let me know if you need any further information.
Thank you for your help.