Automatic renewal & refund

Dear Parallels Support Team,
I am writing to formally dispute an unauthorized charge for the auto-renewal of my Parallels Desktop for Mac Business Edition subscription.
(Cleverbridge Reference: 518500260)
Issue Summary:

• I did NOT authorize this automatic renewal
• I did NOT receive any advance notification or reminder about the upcoming renewal
• The charge was processed without my consent

I checked my email thoroughly, including spam/junk folders, and there was no advance notice of this renewal. Without proper notification, I had no opportunity to cancel before being charged.
Request:
I am requesting an immediate full refund of this charge
I expect better customer service from Parallels and trust this can be resolved promptly.
I await your urgent response(email:kjseo@saluscare.co.kr).

 

Hello Parallels Support Team,
I've just noticed that my Parallels subscription was automatically renewed, even though I haven't used the software in months. I canceled the subscription immediately after seeing the charge, but the renewal had already been processed.
Could you please assist me with a refund for this unintended renewal? Reference number: 519147383
Thank you in advance.

 

Hi,
I am also writing to dispute an unauthorized charge of our company card for Parallels subscription. Please note that currently we have NO active subscription.

• I did NOT authorize this charge
• I did NOT receive any advance notification or reminder about the upcoming renewal
• The charge was processed without my consent

I checked my email thoroughly, including spam/junk folders, and there was no advance notice of this renewal. Without proper notification, I had no opportunity to cancel before being charged.
ПОС 99.99 EUR, авт.код:065901, CBA*Parallels/Cologne/PAN:4273****4115/CT:01

Request:
I am requesting an immediate full refund of this charge
I expect better customer service from Parallels and trust this can be resolved promptly.

 

Hello,
I activated the app via the App Store on December 1st, but I still haven't received my license key. Even when I log in to my account and use the "Restore Purchases" option, nothing happens.

I opened a support ticket (no. 5537226), but I haven't received any reply since December 1st.
Can someone please help me?

Thx Loïck

 

I have something similar, I got an email stating "You have subscribed to Parallels Desktop for Mac Pro Edition (1 Year). Another successful payment has been applied to your subscription. Cleverbridge reference number 519580204" but when I login to my account I have only expired subscriptions. Please let me know what account you charged. Also, it is a shame and not really in your interest that I have to share this publicly because there is no option to contact support in my account.

 

Hello,
I would like to request a refund for my recent purchase of Parallels Desktop for Mac Standard (1 year), order number 524274792 (receipt number AKD-736123736347), purchased on 9 December 2025 for CNY 348.60 via Alipay.

I have not activated or used the license and would like to cancel this order and receive a full refund to the original payment method.

Please let me know if you need any further information.
Thank you for your help.

 

Hello,

I have recently found I was charged money for online services on Dec 5, 2025. I don't currently possess any of parallel products or subscriptions. During 2023 I used a free trial while in college. I am requesting a full refund. Thank you.

 

Hello,

I have tried too put in tickets a couple of times but my ticket requests don't come through the chat bot. Please refund order 519360403 and cancel automatic renewal.

kind regards

lemmens

 

Hello, I've purchased the program for my university studies one year ago. However, my subscription was recently renewed, which represents a significant financial burden, especially since I have not been actively using the program for some time. Could you please process a refund for me, as my previous attempt to seek assistance from your support team was unsuccessful?
Thank you!

 

The reference number is 519107457

 

Same here - I recommend everyone speak with their bank/card issuer about what appears to be fraudulent business practices, and report to Better Business Bureau as well. That's what I'm planning to do.

 

Same experience, I have not been using parallels for half a year, now without a notice, authorisation or any kind of notification, this company have charged us for a year of business license. The "order" number is 523527209. I am reporting this and I suggest we escalate this together as I can see they are just charging people and refusing to refund unused license. This definitely fits in fraudulent business practices as @TommyF1 mentioned.