Automatic Renewal - refund

R

RichardQ

I was charged today for an automatic renewal of Parallels Desktop Pro. I am requesting an immediate refund and cancellation. I have attempted to use both the Cleverbridge and Parallels refund processes, but each directs me back to the other, preventing me from submitting a valid refund request. Could a Parallels representative please contact me by private message so I can provide my order details?
 
Hello @RichardQ,
Thank you for reaching out.
We have assisted with your query via ticket number 5743865.
Should you have any queries related to the refund, please let us know.
Thanks
 
Around this time last year, I have purchased a 1-year subscription. However, I have stopped using parallels after just five months of purchasing and was expecting the subscription to simply run out after 1 year. I noticed i was charged automatically for another year without notice. Given that I no longer use this product, is it possible to cancel my subscription and process a refund? Ref#:549578796
Thanks in advance,
Paloma Garcia
 
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