Black screen of Win 10

Discussion in 'Windows Guest OS Discussion' started by Trevor10, Jun 12, 2022.

  1. Trevor10

    Trevor10 Bit Poster

    Messages:
    2
    Everything worked fine until I installed Ubuntu as another VM.
    Have tried "reset" method and everything here https://kb.parallels.com/123094, but still got the black screen.

    The version I am running is Version 17.1.4 (51567) which should be the latest version.
    The MacOS is the latest: Ventura 13.0 (22A5266r)

    Any one can help out please?
     
  2. Tharun@Parallels

    Tharun@Parallels Staff Member

    Messages:
    20
    Hello, Please open your virtual machine (Windows) first. After opening the virtual machine, you will see the "Actions" option appear on the Mac menu bar where the Apple icon appears on the Mac side. Now click Action > Click STOP > Do not click Shut Down, as Shut Down is different from Stop. Now check if everything is working fine by opening the virtual machine again. Please follow this link: https://kb.parallels.com/123111 to learn more about STOP. Thanks.
     
  3. Trevor10

    Trevor10 Bit Poster

    Messages:
    2
    Hi, I have tried this and still having black screen. I have also tried "suspend/resume" method.
     
  4. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,054
    Hello, we request you to create a support ticket https://kb.parallels.com/6571 so that we can investigate the issue further.
     

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