Black screen on Windows 11 VM

[Pramesh Boodadoo]

I have the same issue and there is nowhere to get help! What did we spend out money on?

Hello,
As a possible solution, kindly follow the below steps:
1. Run the Virtual Machine.
2. Click on Actions > Reset.
If the issue still persists, kindly reproduce the issue and collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.

For future reference, in order to obtain phone/chat support, kindly follow the below steps:
1. Sign in to your Parallels account using the link: https://my.myparallels.com/login
Make sure your Parallels Desktop license is registered.
2. Go to the Support page. ( https://my.parallels.com/support/ )
3. Select your product and the category of your question.
Enter a short issue description or key words into the search box.
4. If you don't find the solution you are looking for, click "Request Support" and proceed to the Support contact options.
Kindly refer to this article for more information: https://kb.parallels.com/6571
Thank you.

 

[AnthonyC19]

Hopefully this will help someone with the same problem. The specific issue I am talking about is the situation where a windows virtual session periodically goes black and becomes unresponsive in parallels. The cursor disappears, and even if you bring it back up, it goes away again immediately. Trying to stop or reboot the windows session from the "action" menu does nothing. Closing parallels and restarting does nothing. Reinstalling another virtual session is possible, but time consuming, and the black session will remain in the control panel.

If a virtual session goes black, the following solution corrects the problem every time:
1) Right click the parallels app in the Mac menu bar at the bottom
2) Click "control centre" from the menu that comes up
3) Control centre appears and shows any virtual sessions running. right click on the virtual session that is frozen with a black screen
4) A menu will come up with some options. Select the "stop" option. Click OK on any warnings that might pop op. This should shut down the session properly. When session is completely shutdown, proceed to next step
5) Re-launch the virtual session that was previously frozen. it should boot up normally and be back to full function. A windows update may be required periodically but should happen automatically.

I believe the black screen appearing in the virtual session has something to do with battery monitoring, screen saver, or related, but I cannot reliably reproduce it. I routinely leave the session running for weeks at a time, so that may also have something to do with it.

Anyway, the above method fixes the black unresponsive session every time and doesn't take too long. Annoying, but workable for the rare time it happens.
Hope this helps someone. Took me forever to solve this one!

 

[GabrielL4]

To me this happened when Windows attempted to install updates automatically.
When new updates are available, you will first notice it in the systray - there will be an icon notifying you of updates.
You can choose to schedule when they are installed or you can do nothing.
After a few days, Windows will start the update installation on its own and then reboot the machine and try to reopen some of your applications that were open at the time it started the installation.

My guess is that Windows is unable to successfully trigger the automatic reboot. Maybe an issue in communiaction between VM and Host.
In this case triggering Shutdown or Reboot from Parallels Control Center will not work. You can Suspend and Start again but the black screen remains.

What I did is just issue a "Reset". Upon booting up, the messages of configuring updates came up and the progress percentage.
It then works normally.