Broken laptop how do I transfer Parallels to a new laptop

Discussion in 'Installation and Configuration' started by antony3, Nov 4, 2020.

  1. antony3

    antony3

    Messages:
    1
    My old laptop was badly damaged and won't start up.

    How can I disable my activation on the broken laptop and use the original key on my new laptop?
     
  2. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,652
    We have reset your Parallels Desktop 12 key. You can use it on a Mac with compatible macOS X.
     
  3. RickC5

    RickC5 Bit Poster

    Messages:
    2
    I have the same problem, please provide my activation key or instructions to transfer to my new laptop.
     
  4. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,652
    Unable to find any products purchased or registered with the email address you are contacting. Reply in a personal message with an alternate email address to check.
     
  5. RickC5

    RickC5 Bit Poster

    Messages:
    2
    Hi Ajith, my email should be rick.cheung@cted***.net
     

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    Last edited by a moderator: Feb 19, 2021
  6. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,652
    We have already checked with this email address but unable to find any products purchased and registered using it. The screenshot attached is a confirmation email for logging into an account.
     

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