Cannot Activate Parallels Desktop 13 on new Mac

Discussion in 'Installation and Configuration' started by SteveO2, Feb 12, 2020.

  1. SteveO2

    SteveO2 Bit Poster

    Messages:
    4
    Hi,
    I recently migrated to a new Mac. I have signed out of Parallels on my old mac and I still cannot activate on the new device.
    Is there anything I can do?
    Thank you,
    Steve
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,535
    Hi, we've changed your key's settings, please check the activation issue and let us know the results.
     
  3. SteveO2

    SteveO2 Bit Poster

    Messages:
    4
    Hi Maria,
    Is till get an error.
    Please see attached image.
    Thanks,
    Steve
     

    Attached Files:

  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,535
    Please try once again.
     
  5. SteveO2

    SteveO2 Bit Poster

    Messages:
    4
    Hi Maria,
    I am still getting the same error.
    Thanks,
    Steve
     
  6. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,535
    Please restart your Mac and check the issue once again.
     
  7. SteveO2

    SteveO2 Bit Poster

    Messages:
    4
    Hi Maria,
    My account is working now.
    Thank you for your help.
    Best,
    Steve
     

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